Best on Top Roofing

I rent an office downtown and the roof has been leaking there in heavy rains for years. Countless roofing campanies came to "repair" the problem, at the landlord's significant expense. New torch on. New flashing. More torch on.. Different flashing. Dan at Best on Top came and gave the place a proper assessment and did some work to try to patch thinga up during a rainy couple of weeks last year. It helped but didn't entirely solve the problem in the short term. They came back last week after learning it was still an issue, and they finally solved this issue! My most positive feedback is reserved for the roofer Adrian. He was simply incredible. He was so respectful of our business needs, so fun to deal with in the midst of this tough time, always going the extra mile, and keeping communication open. His sense of humour, his old school values of respect, common sense and plain kindness were hugely appreciated. Thanks to Best on Top for being the best. And thanks to Adrian for being the best of the best!

Previously posted as a 5-star review, now revised due to multiple after-install concerns that have come up. I still will stand by the high quality materials that was used during the install and the original install project was completed in a timely fashion. However... there was concerns found that delayed warranty certification, week or so later they sent someone back early morning with ZERO WARNING they're up on our roof again, opening a skylight they never installed properly and other small items noticed. Company owner tells me the person HE SENT to review the work exaggerates issues frequently... and few weeks later we get another half day of work to finish the job. We did eventually get the warranty certificate, but all the information on it (even the basic address) was incorrect. Multiple attempts to get replies and have this corrected, it feels like we're being ghosted. For a company who's sales pitch stated they'd be there not just before and during the work, but also after, they're falling short of the expectations of their premium priced service and product.

Here’s your message rewritten to include that it’s on behalf of your Auntie Heidi: ?????????? This review is on behalf of my Auntie Heidi and Uncle in Parksville, who recently had their roof replaced by Best on Top — and they couldn’t be happier! The roof looks fantastic, and Carl went above and beyond — not only selling the roof but also showing up on-site, working with the crew, and keeping great communication throughout. His professionalism, friendliness, and even effort to learn a bit of German made a real impression on our family. We highly recommend Best on Top for quality work and amazing customer care! Be sure to ask for Carrol to be your rep. — Review on behalf of my Auntie Heidi and family