Established roofing contractor located at 2102 11th St in Niagara Falls, NY. Offers roof repair, replacement, and inspections for residential and small commercial properties.
Local presence, straightforward scheduling, and familiarity with common roof types in Niagara County. They handle both repairs and larger re-roof projects, which can be helpful for owners comparing options before a full replacement.
Serving Niagara Falls and nearby areas within Niagara County, subject to scheduling and project scope.
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Services include shingle roof repair and replacement, flat roof repair, small commercial roofing, roof inspections, and basic gutter and flashing repairs.
Customer feedback is mixed. Positive notes mention helpful staff, fair pricing experiences, and repeat service for inspections and minor repairs. Critical reviews cite concerns about communication, follow-up on issues, and workmanship on certain projects. Overall ratings suggest variability depending on project type and expectations.
Avoid like the plague. Dan told me we had 3 layers of shingle on the roof and it was both a hazard and illegal. We hired them based on what I thought was a personal relationship and that I could trust him while we still lived out of town and couldn't confirm, boy was I wrong. Asked multiple times for pictures of the roof and date codes from the top layer of shingles so we could go back to the inspector/previous owner to recoup some of the cost. Never received the pictures after being promised so got suspicious. Reached out to the inspector and he shared more pics from his inspection and there is no evidence of multiple layers. This was a painful $20k lesson and if i could figure out a way to post the VM he left me I would.
A special thank you to Trevor from Thompson roofing. He came out for us three times in the last year and a half. The first time was to fix a problem on other roofer started and never came back to fix. the second time was to inspect the roof the main roof of the house that they had done several years ago …made a few simple repairs to keep us going for another 10 years and the third time was to come out because the squirrels were getting in the attic he made quick business of the repairs had just the parts we needed and charges a very reasonable price. Thank you so much!
He did my roof. And now doing my flat roof. Love this company. Dan is a fair man when it comes to pricing.
Extremely helpful and professional staff!! I wouldn't have anyone else work on my home. Family owned & operated since 1947
This company did work on our plaza roof after causing it to catch fire by leaving a hot tar bucket on the roof, approximately 2 1/2 years ago. The work that was done after all of the repairs and refurbishing of the stores from the fire damage, was not done properly therefore the roof is leaking after any rain or snow. Calls that have been made have been ignored repeatedly. A roof should NOT be leaking after such a short amount of time and if it does the company that did the work, should stand behind their work. Not so with this company.
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