Artisan Roofing Inc

Hired Artisan roofing to redo my roof post storm damage and I couldn’t be happier! Josh was super kind and professional. He and his staff kept me updated every step of the way. They worked fast too and exceeded my expectations. This is my new go to roofing company.

I wasn't initially sure that we had enough hail damage to our asphalt-shingled roof to qualify for insurance damage reimbursement, so before calling our insurance company I contacted Artisan Roofing to take advantage of their free roof inspection offer. Nathan (Nate) Cosgrove came out and inspected both our roof and our attic, and assured me that we had enough damage to warrant roof replacement. Subsequently, when our insurance adjuster came out for his inspection, Nate was right there with him, ensuring he had identified all the damaged areas Nate had previously located, virtually guaranteeing that we would qualify. Once we did, I worked closely with Nate to obtain Artisan's estimate of our roof replacement cost. I knew that we wanted upgraded protection, and Nate helped us find the perfect composite shingle that came with a 50 year, transferrable warranty. Artisan's estimate was quite reasonable, and Nate thoroughly covered every detail, leaving nothing to chance. Then, as someone once said, "the rest is history!" Materials were ordered and delivered on time. The roofers themselves, contracted for us through Artisan, were all skilled tradesmen who did a wonderful job! We also had Artisan arrange for the replacement of all our gutters and downspouts, and once again they came through for us in grand style. Once completed, their gutter experts left our home looking even more beautiful, with both gutters and downspouts that perfectly matched the shade of our beautiful new roof. I highly recommend using Artisan roofing for your re-roofing project, too!

I had Tyler Our “general contractor” stop by to my neighbors to look at their roof after a storm. He looked at mine as well that day and confirmed I needed a new roof, my fence fixed, siding on one side of my house, gutters and all other soft metal replaced. Communication from Tyler was very sparse. He set up appointments with my neighbor and just wouldn’t show up to set appointment. To the point we hear they stopped working with artisan all together. I should have taken that as a sign and I didn’t listen because I was getting communication. With our siding Tyler took a giant chunk out of our siding (not even the piece that was damaged) so he could “send it into intel to check if it was discontinued” sounds great buddy! Thanks for the second hole in my siding! We went to pay the deposit and I was told they only take paper checks, which seemed very off to me and when I told them I did not have paper checks and I could get a cashiers check or wire it to them. They then “made an exception” to take a cashiers check which I was asked to “put it under the door” to their office if no one was there… 10k$ just shoved under a door.. yeah right.. I wasn’t leaving that check like that.. luckily I got there and someone was there!! (This was a weekday during the day) so they replace our roof, without giving us a day that it was going to be done. Imagine waking up to people on your roof.. but whatever I’m flexible no big deal. I was told they would only take one side of the drive way, I requested the left side be the unoccupied spot. Which they disregarded and took our entire drive way.. they did subcontract another company, which is typical but transparency would have been nice.. So our roof is done besides our chimney cap and other vents. I was told we would be moving on to gutters A month later gutters are being put on again same issue no notice. Taking our whole drive way so we had to ask them to move several times. This was a different crew from before. Then a 3rd crew shows up to do our caps and vents. From the street I could see how shitty it was done. I texted Tyler and he took a business week to get back to me. He told me that “my house is old and it won’t be perfect” obviously however I shouldn’t be able to see how bad it is from the street..He then sent out that crew again to fix it. That’s all they did to my house. They left the hole in my siding my fence is still very broken and I’m sure there is quite a few other issues but I’m not a professional to be able to nit pick every issue. Then I had a South Dakota area code call me they said they were associated with artisan and to tell me I’d get the other half of my insurance payment. So my insurance sent me the back payment I tried to get a hold of Tyler. No response. A month goes by no one calls me for said payment. Then I got a text from a South Dakota area code asking for the payment. I then said I wasnt comfortable sending this money without a invoice.. no response. This must be a joke right? I then messaged Tyler asking for the invoice. Two weeks later Tyler gets back to me.. “ Hey Maci I’ve been out of the office for the last month or so and that’s why Zach and others from the office were reaching out to you. Josh, the owner, wanted me to follow up regarding the depreciation and if you have received it.I know you texted me the 26th, but I don’t see if anyone reached out to you recently.” I’m running out of characters but basically they didn’t ask me for anything and didn’t respond for a long time the invoice was wrong. Then corrected so I would pay. Now they won’t reply. I now have two holes in my siding and leaking gutters that no one is coming to fix I’ll be disputing my last payment to cover that cost.

Excellent service! Shortly after the July 31st storm, I hired Artisan Roofing to repair a hole left when a tree branch impaled my roof. My project manager, Franklin Pivonka, arrived very quickly to tarp the hole and schedule a meeting with my insurance adjuster. Mr. Pivonka worked closely with my insurance company and also found a supplier for the exact roofing materials that were used when my roof was redone seven years ago. In August, Mr Pivonka arrived with a small work crew of very polite and professional men who patched the hole quickly and cleanly, with no evidence of the hole or patch visible after the repairs (photos are before, patched, and after). My roof looks exactly as it did when it was first installed, and I would recommend Artisan Roofing to anyone in need of roof repairs.

Artisan Roofing owner (Josh Connor) and Proj Estimator and PM (Franklin Pivonka) were a tremendous help when I called about replacing my damaged skylight. When I said that I also had water leak damage to the ceiling and drywall, they said this would not be a problem and they could take care of both issues. Their two teams did a tremendous job replacing the skylight, repairing the roof and repairing the interior damage. A key factor that I really appreciated was that at all stages, the company kept me informed of project status and progress. We will definitely call on them for future projects. Great Job!!!