Optimum Roofing Ltd.

I reached out to them repeatedly to get a quote on my shingles. They never responded. I got fed up and contacted a company in Moose Jaw and when installation day arrived I looked out and Optimum Roofing was there instead. They said they had gotten the referral. I was annoyed at not being advised by the Moose Jaw company that they were farming out the work, but since Optimum was who I had tried to get originally, I didn't care. There were several quality issues with installation, but they came back and fixed them the next day. After completion, I drove down to their office to pay the bill. Shortly after getting home, someone showed up on my doorstep demanding I pay them another $500. Apparently, the invoice they had given me at the office was their internal invoice, not the customer invoice that had an extra $500 baked into it for the referral fee they pay their partner company in Moose Jaw. Had they not given me the wrong invoice by mistake, I would never have known the fee was there. I paid the $500 because I didn't want an escalated confrontation, which he obviously banked on by showing up in person instead of just sending a revised invoice by email and requesting an additional payment. If I had not been put on the spot and pressured, I would likely not have paid the fee. A referral fee is a business-to-business cost, not my responsibility. Why would I ever willingly agree to pay an extra $500 for one company to give the work to the same company I would have used in the first place had they not ignored my requests to provide a quote? It left a very sour taste for this company despite their professional work. Side note, the work was completed a few years ago. I initially held off on posting because I didn't want a negative review to impact any warranty work I might need done. We are now in need of roof repairs at work, which got us discussing possible companies to call, which reminded me of my poor experience here and prompted the delayed review.

Your team did a great job of my house. It was not a straight forward roof as there were 5 leaking skylights that needed to be removed and repairs made from the water that ruined some of the wood. It was a very long and hard day but all the workers were eager and never stopped until it was complete. I would totally recommend you to anyone I know. Thank you for a wonderful job well done.

We had the shingles replaced on our house last summer. Had 3 quotes from reputable companies in the city. Optimum price matched the work with a small increase for upgraded shingles. Their warranty is excellent. The shingles were installed quickly within about 6 weeks. I had a small issue with some gutter debris afterwards which was quickly addressed. Have recommended Optimum to several people since.

From start to finish, the team at Optimum Roofing really impressed me. Once the quote and order was confirmed the installation happened quick and efficiently. The team that completed the work were professional. My neighbours and I were very impressed with the thorough cleanup they did at the end of the job. I appreciate them taking the time to visit the house the following day to confirm things were completed properly. All and all, couldn't have asked for a better experience. Thank you very much! I have already recommended to friends and family, and will continue to do so in the future!

Very professional company!! Optimum Roofing was very accommodating and fitted our roof replacement just before the big storm! They were quick in their work and cleaned up everything as if they were never there. We went with their GAF Timberline HD architectural shingles with the Silver Package, transferrable warranty. Extremely pleased with their quality and expertise!! Will definitely recommend them to others!! Thank you Optimum Roofing!