Saunders Roofing Co

Saunders has been our roofer since we bought our house in 1983. They have handled all kinds of roofing issues, including slate and metal. They have searched out solutions and resolved issues diligently. And the people in the office and in the field have been so nice and helpful. I recommend them without hesitation.

The Saunders Roofing team was excellent. Communication from the start made the planning of the expensive metal roof replacement much easier to deal with. My 1930's home had a very old, metal roof that was damaged in summer storm. In order to replace the roof and maintain my home's historic look, Saunders suggested a new style metal roof. The workers arrived early and left late each day, ensuring all debris was picked up off the lawn/driveway.

Saunders is one of the few good roofers who still does work with slate. They have maintained my roof for 11+ years, at a fair price, and with high quality work. Highly recommend for any roofing needs - but especially for anyone looking for work on a slate roof.

Saunders Roofing Co provided the best quote and excellent workmanship for my roof repair. I was very satisfied with how flexible they were in scheduling and how quickly the work was done. I will certainly be reaching out to them for any future roofing needs!

I had an extremely poor experience with Saunders Roofing. We were quoted around $6,000 to repair some roof damage and install TPO. Later, we received a different value in the mail, which was a couple of thousand dollars less. We were pleased, but then received an email stating there was a mix-up, and the original $6,000 quote was correct. While mistakes happen, this was the first red flag.

After paying our deposit, we experienced complete radio silence. While on vacation, we noticed on our cameras that work had begun on our roof. We were never informed that they would be starting, which was concerning.

When it came time for the TPO installation, they started repairing the underlying wood (more on this later) which I had assumed was in the original quote.

They then discovered structural issues with the brick and iron work which they made us aware of with a sense of urgency (but again as never quoted, despite being completely visible). They had already laid the TPO, leaving minimal room for the necessary repairs. Those repairs, which were never really outlined in the original quote as a possibility cost us an additional $7,000 (not to them, but to the masons & iron guy).

We scheduled our mason to finish the work on a Monday and meet with their team, but Saunders Roofing’s team no-showed. Our mason waited all day and Saunders later explained that they didn’t work due to potential rain, but failed to inform us in advance.

After returning home from travel, I saw the finished product and was extremely disappointed with the quality. It looked terrible, but I was too exhausted to invest more energy into this project.

We received an unexpected invoice for another $3,000. When I called Mike for clarification, he directed me to the contract to a clause about $110/man-hour and a 20% markup on materials and told me to speak with the owner, and that this was ultimately a failure of their estimator (who he repeatedly reminded me was let go). Attempts to reach the owner resulted in a suggestion to leave a message, which felt dismissive and still haven't heard anything back (~2 months later).

The project ended up costing close to triple the original quoted amount. Outside of this, personally I think it looks terrible and not indicative of a ~15k job and it still collects water in the corner (of which I flagged early on), so I assume this will likely fail prematurely.

The lack of communication, surprise costs, and poor quality of work have left us deeply unsatisfied. I cannot recommend Saunders Roofing to anyone based on our experience.