JTO Roofing And Solar

My husband and I used JTO roofing for roof repair work in the past and they did an excellent job. We reached back out for help on a different project that they weren’t able to take on but Jeff Hood still provided a tremendous amount of information to help us get that project completed successfully too. We are very grateful.

First of all is the question of how I found out about JTO Roofing and Solar. In a conversation with an acquaintance of mine, I asked him if he knew of a reputable roofing company and this is when he suggested to contact JTO Roofing and Solar. I did the following and spoke to Account Manager Bob Stout. Bob came by to take a look at my roof to see what needed to be done. Bob recommended that I file a claim with my home owner's insurance, Liberty Mutual. I filed the claim online with Liberty Mutual. Since I am not a roofing expert in any way shape or form, Bob was my direct interface with the insurance carrier's adjuster, since he was familiar with this insurance carrier. My interaction and response with the insurance carrier's adjuster was assisted by Bob to ensure we were on the same page and I did not give the wrong response to the insurance adjuster when the insurance adjuster spoke to me and asked me questions - very important! The contract paperwork was drawn up to get the process moving. Bob answered any questions that I had concerning the process. I had a meeting with Bob at his company's warehouse to pick out the heavy duty shingles and other components for the job. After the permit was issued by the city, the new roof installation commenced, to rebuild the roof and apply heavy duty shingles. There was a considerable amount of work needed to replace roof decking and repair/rebuild several damaged truss ends before the actual application of shingles took place. However, the workflow of the job went very smooth and completed the following evening. (Started on a Thursday morning and completed the following Friday evening) These were professional roofers with decades of experience, so I had confidence that the job would be done right!! The process to get the re-roof project completed was smooth from start to finish. The communication with Bob and other members of his team was consistent and frequent to keep me up to date on progress. So in conclusion, I recommend to other home owners, DO NOT SKIMP on getting a quality replacement roof. Go with JTO Roofing and Solar and get the job done right!!

I had JTO put on a new roof 5 years ago. Upon noticing a spot on the ceiling, Paul was very prompt to come out and inspect the roof. Finding no issues on the roof now I can rule that out. Thank you for being so kind and courteous when in need! I will be keeping up with my yearly inspections.

JTO roofing just finished my metal standing seam roof last week. The heat was brutal . heat advisory almost every day
Here in Orlando. But the guys kept working with lots of breaks. I worked closely with Toby and Jeff they did everything to make this, a roof that will last me 50 years. Jeff had personally come to the house many times over 10 day to make sure I was satisfied with the work and fixed all my concerns. This was the right decision to go with JTO they stand behind what they sell
Thanks Jeff and all the installers for the great Job !!

This is an update to our initial review below posted a year ago. We are very disappointed with how JTO is handling the leak and damages to our roof due to poor workmanship and poor quality of materials they used to replace our roof. We paid over $20k to have our roof Completely replaced with a new roof, install gutters and leaf filters. It’s only been a little over a year and we’re still having the same leak in our house. Our previous house in the same neighborhood just a few blocks away had the roof replaced in 2021 by The Exterior Company and we never had any issues even after all the hurricanes since then. JTO replaced our roof in 2023 and a few weeks later the leak started. Before JTO replaced our roof we never had any history of leaks in the house or garage. It was only after JTO replaced our roof that we continuously have the same leak issues in the same area of our garage. We overlooked this because they do provide good customer service. But their mediocre quality of workmanship and poor quality materials definitely needs improvement… I put in an excellent review initially because Dustin our project manager was very helpful but he’s no longer with JTO. I don’t normally update my initial review but this is very disappointing and after several attempts to get this resolved it’s still not resolved and so I had to update my review. I will update you with this ongoing issues to help other customers and future customers see transparency.

“We were looking for a roofing company that we can depend on and have a long term relationship as we buy fixer uppers every year. We’ve checked out other roofing companies but JTO Roofing is one of the best in the industry because of their transparent communication, excellent customer service, reliable service, affordable prices, and highly dedicated and competent team. I would like to express our deep appreciation to the team lead Dustin. We found JTO through a referral from our good neighbor and he referred us to Dustin. After Hurricane Ian hit Florida, we reached out to Dustin. He was very knowledgeable, thorough, respectful, patient and he provided excellent customer service from start to finish! He is truly dedicated and passionate about his work. He goes and above beyond! We are so thankful for his expertise and for effectively leading his team to successfully complete our roof replacement. They installed beautiful new roof and gutters! Dustin kept us informed and updated the whole process. He was very patient with us in regards to our insurance coverage and financing options. He addressed all of our questions, helped us coordinate with our insurance to make sure everything is covered, helped us with our HOA, and he ensured all concerns was addressed and resolved. I HIGHLY recommend Dustin and JTO roofing! Thank you Dustin and the whole JTO Roofing for all your help! Great company with even greater people!”