First Tier Exterior

First hair exterior did an amazing job on my roof. I had a nasty leak and they sent someone out within 12 hours and they were the utmost professionals in their prices were incredibly reasonable. I then went ahead and recommended them to do the entire roof for my neighbor, and he was beyond appreciative. It’s nice to find an honest company these days.

I would like to thank Robert Aymelek and his team for the great service provided. They replaced my 25+ year old roof with a new Malarkey and fixed some wood structure. Robert is the best PM I've worked with, because of his professionalism and responsibility. He came to the site every day multiple times to make sure the projects went as planned. He communicates with me timely to explain every step whenever anything changes that need my decision.

During the project I climbed up to the roof multiple times and I'm 100% convinced that they used quality materials and the roofers did top notch installation work (as they promised).

Before I chose First Tier Exterior I have shopped around 5 roofing companies. Even though First Tier is not the cheapest, but obviously they provided the best value and I signed the contract in just 30 minutes. Specially, I like the complete transparency and zero hidden fees in their proposal.

First Tier just finished replacing my roof. They were a pleasure to work with from start to finish. The men who did the job were wonderful, did an incredible job and they took the time to clean the yard of nails, debris , etc at the end of each day. I couldn’t be happier with their work and my roof looks amazing. I highly recommend them.

Thank you First Tier Exterior - The Team that finally solved my water intrusion nightmare as a first time home owner

I want to give a huge shoutout to First Tier Exterior for stepping up when nobody else could.

About 3 months ago, I noticed water leaking from a crack in the ceiling above my garage door. At first, it seemed like an isolated stucco issue, but things kept getting worse. I contacted the HOA (First Service Residential), and after a water test on Feb 28, the contractor concluded the leak was coming from holes in the railing joints.

After weeks of back and forth with the HOA about whether this was their responsibility or mine (they ultimately ruled it was mine, per the CC&Rs), and even trying to reach out to the developer (KB Homes--no luck, since I'm beyond the 10-year warranty), I finally decided to take matters into my own hands and hire First Tier Exterior.

And I'm so glad I did. Miguel from First Tier Exterior who was an amazing project director to work with, scoped out my work and gave me a reasonable pricing. He was very attentive to my concerns and details, and absolutely communicative.

On 4/15, he got his crew to come in to begin the fix, starting with removing the stucco around the visible cracks. Right away, they discovered the root cause was not just the railing joints--it was also the wood structure forming the ledge above the garage that was allowing water in. Their attention to detail, transparency, and professionalism really impressed me.

While others either misdiagnosed the issue or passed the buck, First Tier Exterior actually found the real cause and started fixing it. I feel incredibly relieved and confident the issue is finally getting resolved the right way.

If you're dealing with persistent water intrusion or exterior issues and not getting anywhere with HOA or the original builder, I highly recommend reaching out to them. Knowledgeable, responsive, and honest--exactly what I needed

Roof and truss installation completed 12/23/2024.

Background:
My family and I lived in our parent's mobile home for 30+ years. Our roof hadn't been fully replaced in a long time. We've been repairing it, DIYing, and patch up roof fixes from time to time but never got the roof shingles remove and replaced, until now. Eventually, our roof started leaking and our ceiling and walls are showing signs of water damages. The ceiling started having brown water spots, and some of the walls showed early warps. I had to get a professional roofer to fix our home. After extensive searches for local bay area roofers and reviewing all the reviews, I decided to work with First Tier Exterior because of their quality of their work and positive reviews.

Experience hiring and working with First Tier Exterior:

We had a severe roofing case because of dry rot damages to the plywood and truss. Not sure if First Tier Exterior ever had to work on a mobile home case like this, but they were up for the challenge.

Bottom line:

First Tier Exterior roofers do not cut corners and do everything by the book with up-to-state inspection code. They use premium quality materials to fix our roof and their work speaks for itself. The drawback with them is their communication process. If they can improve on that, then that shouldn't be a major concern.

Thank you, First Tier Exterior, for giving us a new roof, just in time. Huge shout out to Anthony, Jeremy, Artemio, Luis, Johnny, Freddy, and the rest of the team!

Note: (Feb. 6, 2025) I had to wait a big rain season to come by and test out our new roof. I'm glad to say that everything is still holding up, no leaks, no water damage!