Santa Monica Roofing.

This company replaced the roof on my neighbor's house. They thought it was acceptable to park in front of my house all day. To put their tools and materials in my yard and even went as far as to put things on my front porch. Nails everywhere. They even laid on my porch and smoked cigarettes. I documented everything on camera. Lack of courtesy. Lack of respect. Lack of professionalism. I'd stay far away from a company that operates this way.

Highly recommend these guys! They made the process of dealing with the insurance easy. They fought for and got every last cent for me. Then put a great roof on in one day. Jeff Boyers is awesome and took care of me. Steve Nelson isn't just about the money he wants to make sure you get a great quality roof.

We had a bad storm come through the area and knocked a few trees down around our home and on our home. Called AllStar around 9am and was told to send pictures of the incident, was then told that they could for sure could come out with a crew at 12pm no problem. 12pm arrived and his “crew” was 2 people in a small unmarked van which then had left at about 12:15pm. 12:30pm rolled around and Steve Nelson finally arrived and immediately tried to upsell us and telling us that he could fix the whole house no problem. He kept asking what our insurance maxed out at and wouldn’t give us a straight estimated cost until finding out our max number. When our insurance assessor arrived the AllStar employee wouldn’t give us any time or space to speak with the assessor. After finally getting space I could hear the employee on the phone yelling at his crew asking where they were and if they were coming back. After about 3 hours he finally pulled out a “contract” for us to sign, but it wasn’t a real contract, there was no information anywhere on the page. It was just us writing our information and then him writing a description of what he was going to do. When I asked where the crew was I was told they were on their way, that they had to go get dump trucks and other equipment, 50 minutes later his “crew” shows back up in the original van with no equipment. At this time we had to leave to pick up a rental car as ours was totaled in the storm. Right after we left the home we received a call saying “after further assessing the damage we’re going to have to walk away from this.” Not only did he waste our time but he was disrespectful and plain rude to myself and my girlfriend. Treated us as if we were children and had no say in the matter. I would absolutely give 0 stars if I could.

The people at All Star were so quick to respond, professional, friendly, and put my husband and I at ease through the whole process. The team that came to do the installation were friendly, fast, efficient, clean, and did an amazing job on our roof! When we had any questions or concerns they were quickly answered and addressed. I would not hesitate to use All Star Roofing again and would definitely recommend them to anyone needing roof related work!