Phoenix Exteriors Roofing & Solar

Brian from Phoenix Exteriors came out for a free estimate to check if I had Ice Dam damage from this winter. He said i did. He told me how it happens and what to do to prevent it. He checked my roof inside and out and said the roof is not a problem. He didn't try to sell me anything, just gave me the facts and advised I get the small amount of mold from the winter, cleaned up, which I did. He even had a recommendation for that. Brian was very knowledgeable and up front about everything. If my roof ever needs attention again, I will not hesitate to call Phoenix Exteriors. Thank you very much for your professionalism and your thoroughness.

Phoenix helped me fix several issues in one job last year without raising the price for each one. Their employees communicated and worked well as a team. Brian used a heat detector to discover the location of a small roof leak. Robert coordinated the job and was also in my attic attaching exhaust ducts to roof vents. The roofers and their cleanup crew left my property cleaner than before the job started. Michael got my solar panels working again by finding and fixing an unsafe electrical issue in my meter. All my questions were answered with great detail. My job was small compared with most of the jobs Phoenix does, but I was treated fairly and the work was done on the exact estimated timeline. I was not put off so they could squeeze in more solar jobs before the tax credits expired.

I can’t say enough good things about Phoenix Exteriors and their employees. I am 100% pleased with the quality, price and professionalism. I worked with Antonio who helped me navigate the insurance issues I had with State Farm. It made all the difference on getting my home repaired properly. The foreman Robert was also great, he and his team were extremely attentive to my needs. The crews they sent out work fast, did a great job and cleaned up afterwards. I would highly recommend Phoenix Exteriors if you need roofing, siding or gutters.

Stay far away from this company. Worst consumer experience I've ever had! We are currently suing them just to receive our money back from this company. Their response below is a complete lie. They are illegally holding our money! We ordered a new roof from Phoenix Exteriors in late September. We had a signed agreement for a new roof with Corey Cross & our roof still sits unrepaired. I gave Corey a deposit of $5,496.61 Oct. 3rd & still do not have a new roof. Phoenix Exteriors refused to honor the contract & refused to refund. This is a breach of contract for nonperformance. My wife tried to contact Corey & Nathan many times & they did not return her texts or calls. Nathan said pay for ice & water shield to code. Original contract states that this & all repairs will be to code. Nathan then requested we pay $855 for chimney flashing. They agreed to repair our severely damaged soffits & then later tried to remove this. We were told the roof would be complete in about 4 weeks in late Sept. & now in February, they left us with a severely damaged roof. We told Cara Rojas that their company has breached the original contract & we need a full refund & ignored. Corey from Phoenix Exteriors also has in the original contract 5 free boards & Nathan tried to change it to no free boards later. This is yet another breach. Phoenix Exteriors failed to apply for the permit for this roof. We were asked in Oct. about a permit & told the permit would be ordered, yet Cara contacted us in December & no permit. This is another breach for nonperformance. I then contacted the owner, Eric Stanis. He refused to honor the original contract & refused to refund. He blamed us & told us to cancel the contract which they have already breached many times & he will charge us cancellation fees they will determine. This is theft. Because of their negligence and multiple breaches this contract has been null and void for months. The contract states that if acceptance is declined by Phoenix Exteriors for any reason, all deposited monies will be refunded by Phoenix Exteriors. They declined to abide by this contract & have declined to refund all monies. The contract also states that any modifications to this contract which change the cost, materials, work to be performed, or the estimated completion date must be in writing & signed by all parties. We never signed the proposed changes. Because these breaches on their part, we are owed our $5,496.61 which they are illegally still holding and refusing to refund. Phoenix is also lying when they stated funds are released. No funds have ever been released to us. Company later claimed they released funds minus their cancellation fees they will determine. The only funds that will be accepted to be released is the $5,496.61. Pictures attached are what Phoenix has left us with, including the highly stressful situation they created.

Nic did a wonderful job explaining the entire process to me and helping me to initiate the claim with my insurance company. He was very patient with all of my questions and the delays we faced with getting the proper endorsements on the claim check. Once that was all done, it has been exceptionally smooth sailing.

The Phoenix Exteriors team setup all the permits with the city on my behalf. Juan and his crew arrived on time on the date of the install. They put up mesh and posts to protect my landscaping from debris as they cleared the roof off and handled the job. They raked and used a leaf blower to clean the gutters and and debris that fell from the gutters and roof install. Juan was on-site the entirety of the install, and Nic was also on-site to check on how things were going.

They really did an exceptional job on this install and keeping my lawn and landscaping free from debris. Very happy with their work and would highly recommend.

They will be returning to replace our downspouts later in the week and will update again at that time.