Roof King Roofing & Solar

My roof was replaced a few months before I purchased my home, 2 years ago. With the last rain fall a few weeks ago, I had a leak of spraying water entering my bedroom and stains appearing on the ceiling. I got out the invoice from Roof King and contacted them to fix this, under warranty. They strung me along for a couple weeks, not returning calls, etc, telling me they wouldn't honor the 12 year warrantee because I didn't "transfer the warrantee" 2 years ago when I purchased the home.
I did some research and found out that in California, contractors have to fix their poor workmanship for up to 4 years, regardless of a warranty. I kindly pointed this out to them and gave them a week to respond, before reporting them to the CA licensing bureau.
I got a call a couple days later saying "we will be out today between 1-3pm to fix your leak".
While I'm glad they fixed the leak (which I cannot confirm since it hasn't rained yet) I think any reputable business would have fixed a leak 2 years after a roof was completely replaced. I would not recommend this roofer at all. If my roof ends up still leaking, I'm getting it replaced by someone else and not messing with this company anymore.

I needed a 34 year old roof replaced with existing solar. I also needed a new solar inverter and wanted a battery. Roof King was outstanding during every step of the process. I received a quick response for any question I asked. The workmen were courteous, they cleaned the area every evening before leaving. One small repair was needed to a roof vent after the project was completed, it was taken care of next day. I highly recommend Roof King, please consider this company if you have roofing needs.

What stood out most about this roofing company was their integrity. They provided a detailed inspection, explained our options clearly, and never pressured us into unnecessary upgrades. The workmanship was excellent, and their cleanup was so thorough you wouldn’t even know they’d been there except for the beautiful new roof! Definitely a company that values customer satisfaction and quality.

We had an amazing experience with Roof King Roofing & Solar. Their team did an outstanding job on our solar and roofing project. From start to finish, they were professional, friendly and incredibly efficient. What truly impressed us was their responsiveness. When a small issue came up, they addressed it immediately, going above and beyond to ensure everything was perfect. I highly recommend because the job was completed fast without compromising quality.

WORST RE-ROOF - TERRIBLE LONG-DRAWN OUT EXPERIENCE. Poor craftsmanship, poor communication from project manager, poor customer service.

I had a roof leak and since my roof was almost 28 yrs old it was time to do a complete re-roof (except for around my solar panels). It all sounded great when I got a quote, price was great at $9,745, project manager seemed very knowledgeable, and I signed my contract. THEN, all of a sudden my tenant calls me one day and says the roofers have arrived. No one called me to tell me that! They completed the work and it was AWFUL - ugly concrete end caps, bright red valleys and chimney vents, ripped up/unpainted flashing, sloppy adhesive, etc. plus they broke an outdoor electrical outlet. The project manager came out to look and agreed things needed to be better.

Meanwhile Roof King incorrectly mailed an invoice not to my address in Virginia but to the property address in Oceanside and it was for $14,436. Imagine my surprise that it was $4,691 higher than my contract. I called the project manager and he said it never should have went out because he hadn't reviewed or finalized it yet. Nice. Two weeks later I get a revised invoice for $11,016, which is $1,271 higher than expected. That's not terrible but I was NEVER INFORMED about the additional repairs/materials that needed to be done. Once my tenant, not the project manager, told me the roof revisions were complete I called the project manager to see about a final inspection. I also asked him if I should pay the revised invoice since we were nearing the 30 day mark and I didn't want to be overdue and pay a 1.5% of the balance fee. He said not to worry about it and I shouldn't pay until it's finalized.

Apparently he went out there at some point for the final inspection and decided the job was finished. Again, I was NEVER INFORMED! I called a few times to get an update and left messages. No one called me back. I got tired of pulling teeth so I stopped calling and waited. Two months later my tenant said he received a phone call and a certified letter addressed to me in the mail telling me about my past due balance. Ridiculous. Why didn't anyone CALL ME? After a couple weeks of again leaving messages I get in touch with the admin assistant. I explained this story and said I'd like to discuss getting a discount on my invoice due to having a terrible experience. She became very abrasive and said she'd only waive the overdue fee. I COMPLETELY REGRET going with Roof King - I should have paid more and gone with San Diego Roof Doctor as I've used them before (for minor repairs).