Sun Solar OC

This company is terrible!!!When you try to contact them to solve your solar panel issue, you can only wait to be transferred — but you’ll never actually get connected. You just keep waiting for a response that will never come. Don’t expect anything, because you’ll be waiting forever — you’ll never get a reply. They’ll tell you, “We’re fully booked, but we’ll do our best to schedule an appointment for you,” and then they’ll just disappear! WTH! If you hire them to install your system, congratulations — this is the kind of “service” you’ll be getting.

Very poor scheduling and responsiveness to issues. I had a battery Installed about 2 years ago. 2 months go the battery stopped working. Opened a case with Sunpower, they shipped replacement equipment to these guys (who were my installers) and they have been sitting on the equipment for almost 2 months, never calling me back, never emailing me. I've called them multiple times to get an appointment, and only today. After calling them did they give me a day to fix my battery. I reported the issue Feb 10. and they are only coming to fix it until March 27th. This entire time, I've had no battery backup / system. Why did I bother with a battery system if it goes down so often, and they won't come out and fix it. 76 days to give me a day when they will come try to fix it.

Best in Class In 2009 I had installed in my neighborhood the first solar voltaic system – 36 panels – 6.3 kW. Works well and cost fully recovered. Through some lifestyle changes, I started to use more AC, leading me to plan on adding an additional solar voltaic system. I invited 8 contractors for proposals. Because, these older lower efficiency panels are facing south, which is the roof’s prime real estate, I described to the contractors that we should relocate 18 old panels to the west and east facing roofs, in order to make room for the new higher efficiency panels oriented towards the south. With this added requirement four contractors did not want to proceed. One contractor stood out: Sun Power by Sun Solar. During the first telephone discussion on the project, Nathan Jones, their Solar Educator offered that he would like to come visit my place and have a hands-on first look. A few days later he arrived together with Aaron Dabbs, Sales Manager. We climbed on the roof and we discussed on how to best implement the project. Aaron was genuinely interested to pursue an optimum approach. Before signing any contract, I always make it a point to visit the office of the contractor. In looking at the performance of the system, expected quality of its implementation, impression from office visit and that they have climbed on my roof, minimizing any misunderstandings, Sun Power by Sun Solar was the clear winner. We concluded to add 14 Equinox panels for 5.67kW. The combined systems now provide a 12kW system size. Three days after I signed the contract, Shawn came to our house taking detailed measurements, necessary for documenting the project. A few days later, they had submitted the project to the town’s engineering department for their review and approval. At the same time, I submitted the project to the Gated Community Home Owners Association. The city approved the project within 4 weeks, the Home Owners Association took 6 weeks. Now the project was going full steam ahead. Now it is 8 weeks after Shawn took the detailed measurement, and a team of four came to the house to relocate 18 of the existing solar voltaic panels. I climbed onto the roof of the two-story house. It was such a pleasure to see how they worked, taking good care of just everything. Relocation was finished after 3 ½ days. Ten days later, the new Equinox panels had arrived at the Sun Solar warehouse and they came for the final installation. Because they had already installed the racking, supporting the panels, before, this final installation was finished within the same day and both systems generated electricity and feeding immediately into the grid. The installation comes with a Home Monitoring system which is designed to measure the production of the Sun Power solar panels. In order to also measure the production of my old 2009 system and to combine the performance measurements into a combined result, Aaron Dabbs, the Sales Manager and General Manager of the Anaheim office came personally to my house and connected the wiring to achieve the desired result. Now, we are at the final step to receive the ‘Permission to Operate’ from Southern California Edison. Desiree did an exceedingly excellent job with the submission process; again, my project needed to combine permission for the combined old and new installation. My rating for Sun Power by Sun Solar through their Anaheim branch office receives my highest best rating. I would go higher, but 5 stars is the top available. Manfred Lehmann

Aaron and his team are very professional and they were a pleasure to work team. He took the time to explain all the options of solar and did an excellent job reviewing my electricity to recommend the number of solar panels needed. The first year electricity bill showed my home as having credit. To date I still show a credit for usage. I highly recommend Aaron and his team!

It is a very difficult installation to procedures complete because we did a complete tear of and install of a new roof at the same. Sun Power Solar did a great not only installing their product but also in coordinating with the roofing company to complete the job. It was layered, with the solar company working for a day or two, then the roofing company for a week, then the solar companies and then the roofing company again… But they did an excellent job and we are very happy with the results.