SunPower Corporation

I’ve had nothing but confusion and problems with this company. I’ve been told several different stories on replacement and update of my solar unit. Each time someone is sent to my home only to leave and tell me someone else will be coming to replace the unit. Then they cancelled a scheduled appointment and later sent a technician out who claimed he couldn’t replace the unit because he didn’t have the proper tools. I called the office and spoke with Martha Benitez who assured me this would be resolved and she too never got back to me. This company shows a level Of incompetence and poor customer service and follow through.

Sunpower installed my residential solar system. I received notification months ago that my solar system was not operational. I tried calling Sunpower but there was no number for customer service. I emailed them many months ago with the issue but have heard nothing back. I tried to chat online with Sunpower but the chat system was not operational. I have been and am being charged for a system that does not work and for which I can get no assistance from the company. My lease states Sunpower will repair and maintain the system at no additional cost but Sunpower has shown no tendency to conform to the lease, resulting in monthly charges for a non-operational system and increased utility costs. Horrible customer service and response. Complaint filed with Attorney General. Avoid Sunpower at all costs.

Sun Power's (Now Sun Strong's) inability to handle a lease transfer held up my escrow by an extra month, and despite the fact I no longer own the house in question, are telling me I'm on the hook for the lease because they AGAIN cannot process their own paperwork. I now have a consult with an attorney next week. DO NOT BUY A HOME WITH SUN POWER/SUN STRONG SOLAR PANELS.

We did not have a choice this is the company our builder went with. If you have a choice DO NOT do business with these people. Problems since the start. Appointment that you have been waiting months for to fix your less than a year old malfunctioning panels CANCELED with no notification. Still on hold to try and get this resolved!

I feel like I got screwed for trying to expand my system before the 2.0 to 3.0 change. I had 9 panels previously installed bought and installed by SunPower, then they sold me 15 more to max out my back roof. Little did they want to mention that it would be a completely separate system where they wouldn't integrate it with their existing system that had wiring within my walls, they instead installed ghetto-rigged long twisted conduit up the side of my house for the new panels and new breaker boxes and another SunPower box outside of my house where my existing 9 panels is on the inside. The panels are also installed differently where their existing ones are flush with my roof and the new ones are on a bracket that requires some type of chicken wire underneath to keep birds out. Ghetto rigged and rushed is the simplest way to put it.. what a mistake..