Sun Solar Illinois

The scheduling/communication was awful for most of the 4 months it took to get completed. Throughout the entire project the only communication was when I initiated it. Even after completion, no follow up letting me know it was ready (or what I need to do to turn the batteries/solar on). The only person to contact me was an Ameren worker letting me know he had competed his inspection. I wasn’t expecting to have to turn everything on myself, but being that no one had contacted me up to that point it seemed like that was expected. I encounter three issues (battery, misalignment of one panel and net metering) that I again had to initiate communication about. Support sent a tech out to address the battery issue, but i ended up having to get the net metering issue resolved on my own. (didn’t even bother with the panel alignment issue, tired of dealing with it)

UPDATE: Maybe the worse decision I’ve made recently. I really hate leaving bad reviews but I need to. I’m not sure where to begin because of all the issues. My install took over a month and finally might be functioning. When I call to complain I keep getting the same person and they transfer me to the same person and nothing gets done. Everyone is very friendly but it feels like a run around. I did talk to a lawyer about my options. I know a bunch of people with solar and they all love it. I feel like choosing Sun Solar for my solar system was a bad decision. After a few weeks of low performance a crew was at the house for the third time and finally has it making power. Not sure yet if it’s what it’s supposed to make but better than it was. 2 weeks of making power and now the system is down completely and not making power. Part may take 2 weeks to get in. Can’t make up all the headaches with this decision.

I was skeptical about getting solar until I met Kyler with Sun Solar. He took the time to explain everything to me and it ended up the best experience! I have had solar for almost 6 months now and I can message Kyler anytime and he always helps answer my questions. 10 out of 10 I will always recommend

Fantastic experience Jarod was professional, Knowledgeable and answered all of my questions. He worked diligently to come up with a solution to get me solar for the cheapest price. After Insulation, I had more questions. He has answered my calls and questions quickly and promptly! Just an amazing experience all around! Highly recommend this company!