PosiGen Home Solar

I would leave a 0 star review if I could. Do not trust this company. They have made contracts where they will give their customers $135 to rent their devices and came to insulate the house, only to drop the ball and rip off senior citizens on a fixed income! They take your money to pay the bill but don't want to take customer service calls. They hang up! I'll be reporting to the Better Business Bureau. Beyond appalling.

My experience so far has been great starting with Riley the solar guy to the installation guys! Derrick and Miguel were very nice and informative. Nelson and Luis the install guys were very nice and professional. I got a chance to meet the safety manager who was very nice and excited about her new position in the company. The gentlemen that did the energy test were very nice and informative also. Reed the electrician that came to do the inspection with the town was wonderful.

To the team that came to my house and installed the panel. They were wonderful,quick, efficiency with there work. I want to give a big thank you to the team of Le Shae, Raheem, Mike, Shak, Carlos. Very much thanks and appreciation for what they did. I would recommend this team to my friend's ???? Thanks You Daniel Torres

Shea and team two From PosiGen are awesome they worked with you. They’re very respectful. They explain what they’re doing. I will go over and recommend these guys hands-down. Shea I want to personally thank you. You made this process so much easier by explaining everything. Thank you so much from 186 South St. Plymouth.

***UPDATE: PosiGen has helped resolve the issue. My roof is repaired at no cost to me. Once it reached the Vice president the issue was addressed properly. What we have to realize is that some issues are beyond the scope of a regular employee’s power even supervisors. In the end they did the right thing even crediting for all the months it took to resolve the issue. That is exceptional customer service. I’m leaving the original review up because i need people to see that some companies are capable of caring and assisting their customers even in extreme situations. These are the companies we need to stick with. Companies that put customers over corporate greed, companies that have a human component in their business model and companies that have integrity. I was never looking to unjustly enrich myself i just wanted my roof repaired nothing more nothing less and in the end Posigen did the right thing. So I’ve changed my star rating*** In October of 2017 PosiGen installed solar panels on my roof. In November of 2022 I discovered leaks on several areas of my roof. I hired 3 independent roofing professionals and each company confirmed that the leaks were caused by the improper installation of solar panel. The companies found PosiGen incorrectly and improperly installed the solar panels. The damage occurs where the solar panel brackets were installed. When I purchased my home my roof was only five years old. I have contacted PosiGen twice a day since. I have also provided PosiGen with the independent reports I received as well as photos taken by the roof inspector. I begged them to work with me to please resolve this issue. I have begged them to please simply correct their error and I have been met with red tape. To add injury to insult I had to pay PosiGen $1800 to temporarily remove their panels given the urgency I had no choice. Mold has begun to form and my rafters that support my roof are weakening. This issue remains unresolved. I granted Posigen access to my home to allow them to conduct their own assessment and evaluation of my roof. Their employee determined that Posigen was not liable for the damage the improper installation of the solar panels caused to my roof. I cannot ignore or be expected to accept the notion that their employee is free of bias and neutral to both parties. This is why entities whose primary responsibilities involve determining the facts of a case are required to be neutral. I granted Posigen access to my home as a measure of good faith, not because I expected any other outcome. At the onset of this complaint, I attested to the negligence and poor workmanship performed by Posigen’s Solar installation. The negligence and poor workmanship was further aggravated by the additional damaged caused to my roof when Posigen removed the panels. They arrived a day early and removed the panels in the rain. They then used a sealant that cannot and should not be used to seal holes on wet surfaces; for example applying to sealant while raining. After they removed their panels from my roof, it was discovered that roughly 50 shingles were broken and/or cracked. PosiGen stated “when they removed the panels, they cracked a few shingles and tried to protect it by covering it with sealant”. Posigen’s employee never informed me of the additional damage the removal of the solar panels caused. To add injury to insult, they forgot to fill several bracket holes with sealant leaving these areas completely exposed to the elements. I have provided photos of the area of my roof untouched by Posigen and their solar panels. As you can see, that portion of the roof is free of all damage and defects as a ten-year-old roof should be. Posigen conducted their own assessment when my roof was only five years old. their own reports and affirmative act of installing the solar panels are testimony to the condition of my roof prior to the installation of their panels. The panels would not have been installed if the integrity of my roof including the existence of damaged or cracked shingles were present prior to installation.