Expert Solar Pros

Benjamin Cosgro on Expert Solar Pros

Where to start? We have just finished the debacle that was dealing with these people. Shortly before Labor Day last year, we signed a contract to complete a solar installation on our house. Our salesman said it would be no more than 2 months but they may be able to get it done in less than a month. We were told we would get 18 panels that would be a 6.66kW system. We actually got the survey done reasonable quickly (within a few weeks) but then all progress updates (which were promised every 10 days) ground to a halt and suddenly 18 panels wasn't possible.

The survey guys and their boss said that they couldn't fit 18 and that the software the sales guy used was wrong. They could fit 12, maybe 14 on but there were setback restrictions that wouldn't allow it. We own a house with a flat roof. Unfortunately, no one at the company had read the actual building code to find out that the setback restrictions did not apply to flat roofs. I had to argue this with them to actually get the work done multiple times as we worked our way through various elements of the company who also never read the building code which is odd because you would think a solar company would know where they could put solar panels.

I then was told nothing and not called back multiple times over the next month until I was told that our project was in permitting. So, I called the city building department. No permit had been submitted. After numerous calls, we finally got someone on the phone who would respond and he informed me that the ball had been dropped and nothing had been done to move my project forward. By the time the engineer was working on the project, it was Thanksgiving. We were informed that we would be kept up to date on the process, but I was given no updates unless I was contacting them. Luckily, my new contact was actually fairly responsive. However, they did not inform us that they were submitting a building permit once they finally got around to it. One of the permits did not pass, but I noticed that the permits lied about the cost of the build and once again, they had downsized our project without notifying us.

I was able to get in contact with the engineer who explained that they changed our project due to setbacks again but also stated that our flat roof would not be able to support the ballast system promised by the salesman. (A ballast system keeps you from having to penetrate a single sheet flat roof, thus not voiding the warranty). At this point I reached out to my contact and informed him that this was not acceptable. He said he would reach out to his boss who called me. She informed me that they could get all this sorted out but I had been lied to, ignored, and generally treated poorly enough that I did not trust them doing any element of this project. I informed her that this project would not move forward and I expected a refund. She stated that we were stuck with them and that we were contractually obligated to move forward with the project. I followed this by sending an email declaring formally our intent to cease all work and demand our money back or we would reach out to a lawyer.

What followed was silence. A month later, we reached out to our lawyer who also reached and was given the silent treatment. After over another month, our lawyer began arbitration proceedings. Finally, we heard back from the owner who claimed he was surprised that we had been treated so poorly and that we deserved our money back. He dragged his feet, but likely knowing he would lose arbitration, finally sent us our money. We were our all the lawyer fees but we at least got some money and they no longer held onto our money after this 9 month ordeal.

If you take the risk of working with these people, document everything. Read the contract. My recommendation is to learn from my experience and avoid them if you can.

Stephen Truitt on Expert Solar Pros

Only took them going on 18 weeks now to finish and with me calling them numerous times throughout the process to apparently remind them of what they're job is to do. I'd hate to lose my warranty but if it means this company going bankrupt, I'm ok with that. This place lied to me from the beginning even as simple as when I told the saleswoman that the sun rises in front of my house and sets in the back being east to west. The only decent guys that work here are the ones who installed the wiring. You'd figure for as much as these panels are, the company would be much more professional. Go with noble solar or even Covent solar. Stay far away from this company as they also like to delete Google reviews so I'll be consistently checking to make sure mine stays forever

Olivier Perrault on Expert Solar Pros

What a privilege to have a top notch and recommended by Enphase installer in the Hampton road. My system consists of 77 panels near the hilltop area. Amazing company the team is super knowledgeable and make you feel at ease when you have a question. They are super competitive in price and stand behind their work. Courteous, punctual and knowledgeable. They don’t cut corners on their install. I would recommend them to all my neighbors. Don’t waist one minute with out of town or lower price installer. These guys are the real deal. ??????

William Fulmer on Expert Solar Pros

My overall experience with expert solar has been beyond fantastic. They have worked with me every step of the way and I have really been blown away by their amazing customer service. Any questions or concerns I've had, they have been quick to address them. Quick shout out to Ben, Jackie and Ron for getting the job done, I really appreciate your dedication to your customers. Note with covid things are going slower such as city inspections etc. But hopefully with the covid restrictions slowly changing it will fix that. I was extremely pleased with the comment our inspector gave by saying this has been one of the better installs he has seen by far, he even went as far as saying the best in his opinion. He stated a lot of other companies make rookie mistakes causing re-inspections. Which I am thankful was not needed. Thanks expert solar for making this an easy experience!

Silena Chapman on Expert Solar Pros

We decided to go solar after a consultation appointment with Expert Solar Pros. They came to our house, did an energy analysis, and were able to give us a plan and quote on the same day.
The install went pretty smoothly as well over two days. We were finally able to turn on our panels about a month later and have since seen our electric bill decrease significantly.
Overall, we’ve been very happy. Everyone we worked with at Expert Solar Pros was professional, courteous, and eager to help out with any questions or concerns we had. We would definitely recommend them to anyone considering solar!