Modern Mill Solar

My experience with Modern Mill at the outset of our installation was pretty good. Installation technicians appear to have done a good job. BUT, a year later my system's energy production is down by 50% and I cannot get any response to the company as to why. No returned calls, no explanation. Still on the hook for the payments for a system not producing energy as promised.

Josue at Modern Mill did a fantastic job servicing my solar install (also from Modern Mill). Josue was able to quickly locate the changes required and took care of it. It is great to see Modern Mill stand by their work, even years after the install is complete. Josue, in particular, was great to work with. Despite doing the job by himself, he didn't make you feel like a chore. The job took over 1 day. To finish the job the next day, he even stayed at a local hotel. It took two calls to the office to get my appointment scheduled. They won't leave you hanging; they do quality work, but quality takes time. Be patient with Modern Mill. It isn't often you see companies go the extra mile with their service and support, but Modern Mill and Josue did.

I had 24 panels installed in December of 2018 in West Michigan. It is a ground mount that was supposed to gain 100% sunlight in my large back yard to provide us an estimated $0 net utility bill with our utility company. $38,000 financed for this, and we have yet to go into a winter with ANY built up credit to sustain us. Now, for 2/3 of the year we are paying $200/month on the system while STILL paying the utility company $100-$150/month. I contacted Modern Mill early this summer and found out they installed the entire system in the wrong spot so now it only gets 90% sunlight and is considered to be under performing. They sent me a satellite photo of my property with tons of trees highlighted that I could have cut down to maximize production. They are fully mature trees that were clearly there in 2018 and would cost me around $10,000 to have removed. Now no one will contact me about fixing this by either adding panels or moving the entire system for me since it was THEIR screw up! If they do come through and make things right, I will update this review to reflect better on them, but as of now, they have completely failed me and I'm stuck!