Modern Mill Solar

My experience with Modern Mill at the outset of our installation was pretty good. Installation technicians appear to have done a good job. BUT, a year later my system's energy production is down by 50% and I cannot get any response to the company as to why. No returned calls, no explanation. Still on the hook for the payments for a system not producing energy as promised.

Josue at Modern Mill did a fantastic job servicing my solar install (also from Modern Mill). Josue was able to quickly locate the changes required and took care of it. It is great to see Modern Mill stand by their work, even years after the install is complete.

Josue, in particular, was great to work with. Despite doing the job by himself, he didn't make you feel like a chore. The job took over 1 day. To finish the job the next day, he even stayed at a local hotel.

It took two calls to the office to get my appointment scheduled. They won't leave you hanging; they do quality work, but quality takes time. Be patient with Modern Mill.

It isn't often you see companies go the extra mile with their service and support, but Modern Mill and Josue did.

I had 24 panels installed in December of 2018 in West Michigan. It is a ground mount that was supposed to gain 100% sunlight in my large back yard to provide us an estimated $0 net utility bill with our utility company. $38,000 financed for this, and we have yet to go into a winter with ANY built up credit to sustain us. Now, for 2/3 of the year we are paying $200/month on the system while STILL paying the utility company $100-$150/month.

I contacted Modern Mill early this summer and found out they installed the entire system in the wrong spot so now it only gets 90% sunlight and is considered to be under performing. They sent me a satellite photo of my property with tons of trees highlighted that I could have cut down to maximize production. They are fully mature trees that were clearly there in 2018 and would cost me around $10,000 to have removed.

Now no one will contact me about fixing this by either adding panels or moving the entire system for me since it was THEIR screw up!

If they do come through and make things right, I will update this review to reflect better on them, but as of now, they have completely failed me and I'm stuck!

READ FULL REVIEW BEFORE YOU MAKE ANY DECISIONS HERE

A fantastic experience with Solar Mill started with my consultant, Donnie, who did a top notch job explaining every aspect of the process.

Then it continued with my install team. Cameron, Joseph, and Tyler. The group that Modern Mill sent out was professional in every aspect of the install, friendly, and amazing to work with. There were some issues with a piece of wire, but Tyler, Sebastian, and Louis handled it quickly and efficiently with a follow up visit. Just a great experience all around!

ADDENDUM - MARCH 2022:
My solar install was now completed MORE than a year ago. The company had given me two separate install dates for my Tesla Power Wall, which cost $16,500. They did not meet EITHER install date, and I have requested a refund. In response to my refund request they gave me a THIRD install date, and have ignored my request for refund.

Buyer beware on ANYTHING they don't have IN-HAND and READY TO INSTALL. I'll be opening a case with the BBB today after giving them ample time to get back in touch with me.

ADDENDUM - MAY 2022:
Modern Mill continues to offer half measures or no measures and after filing complaints with both the Better Business Bureau and the Indiana Consumer Protection Division I'm now being forced to move forward with a lawsuit to recover my losses.

If you too are unable to get responses from Modern Mill, email me and I'll share attorney contact information. We might all have an easier time of it if we just use the same attorneys.

BUYER BEWARE - AVOID AT ALL COSTS

Extremely slow at answering questions. You have to keep at them to get anything done. They have not answered us since the 7th of March- ("I'm working on it and will call you back to answer your questions"). That's the last we heard from them. Keep leaving messages and sending e-mails. They still need to repair a wall (from Dec. 21) that was damaged hooking up the electric. As far as the panels go they work fine- especially good when the sun is out. Not so much when covered with snow or frost. No easy way to clear the snow off either. Disappointed in their customer service!!!