Semper Solaris

We recently decided to convert our 25 y/o home over to solar. We contacted Semper Solaris and Dorian began working with us right away. He understood our needs to cap rising utility costs and proposed a design that would help us harness the strong sunlight here in Central California. Dorian has been available, knowledgeable and a good communicator regarding options for solar power. He listened and addressed special needs of our household that include a medically disabled individual with heat intolerance. The design included all his professional recommendations regarding panel placement and will meet our needs along with battery support. Dorian is easy to work with, provides resources as needed, addresses questions professionally and thoroughly, and encourages customer participation at all levels of the process. His follow-through is excellent and we appreciate the ability to build a longterm relationship with Semper Solaris. We are very pleased with our service level and can highly recommend Dorian and Semper Solaris.

Our scheduled repair was between 8 & 10am, and Brandon arrived right at 8. He quickly diagnosed the problem, replaced the failed part, and had the heater rewarming our home. Also, while fixing the main problem, he did some preventative maintenance on the unit. This was all done by a professional friendly tech, who let us kwow exactly what work was being done. Thank you Brandon!

I recently had a new roof and added a power wall 2 to my house. They had to remove and reinstall my solar panels after completion of my roof. After adding the power wall my system started not producing correctly to the point of not producing at all. I've called numerous times over the last month to have someone come out to have it fixed since they said they claim ownership of any issues that arise after touching my solar panels system. I keep calling every couple days and yet I get no call back. I'm satisfied with the work of the roof but highly disappointed of my the work done of reinstalling my solar panels and customer service. As a veteran company I thought they would take more pride in their work and the seriousness of the matter, as a veteran myself I expected precision work, that has not been the case. I don't recommend this company at all to anyone. They don't guarantee or stand behind their work as they claim.

This is a very basic installation company. The design team left a lot to be desired. They installed 1/3 of my panels behind a pine tree and the HVAC unit, which casts a shadow after 3 p.m. They could have used the other side of the south-facing roof instead of the west side, where the pine and the HVAC unit are located. I requested the panels be relocated, but they didn't. I spoke with the engineering and Quality Assurance manager regarding this issue, and they took no action. I am losing generation power in a third of my panels. That is an energy I could be selling, but instead, I am paying thousands at a true-up. This company does not even provide cleaning services to the panels. I do not recommend it. Update after a call with Samper Solaris Customer Service on 12/20/2024: As they promised, someone called me to offer a solution to the issue that caused my dissatisfaction. The person I spoke with offered to relocate the panels IF I pay for the labor and material. The CS representative told me that I had approved the job. Really! Why should I know how the solar panels need to be installed? It's like going to the dentist and getting a procedure the doctor recommended, and after that, you're unable to chew from that side. When you complain, the doctor says, 'I agreed to have this procedure performed.' These people are nuts! I am paying $80,000 (for the roof and solar panels) to this company, and I am not 100% satisfied with the work they did. I complained, but they ignored me. After I made it public (Google Review), the solution they offered was for me to pay more money to them. Final advice: You can avoid this company; there are other options available.

I DO NOT RECOMMEND, Here is why- I received solar from them in May 2022,I chose them because they were military out of the 3 quotes I received . During the installation process they never communicated on the progress, I had to call to get updates, but could not get a clear answer on what was taking so long, they kept blaming the city. Finally after 4 months August 2022 solar is in. Now that we've had so much rain, we have a leak in our roof we called, emailed and nothing. One guy Kenzie came to see what the damage was, and he said someone would be out by end of week and that was on February 27, 2023, it's March 15, 2023 and no one has responded to my email nor have they called me or my husband as i left both our numbers. I DO NOT recommend them at all terrible customer service. I've been on hold for over 20 min, left my name and number for a return call and no one has called me yet and that was last week. Want to follow up - while the roof issue was not do to the Solar installation, their customer service is still not very good at all.