SolarWorks Innovations

I was thrilled to finally get solar panels installed on my roof and have a battery fitted for continuous power in our Hialeah home. Collin, Jamie, and Erik from the SolarWorks Innovations' team did an excellent job with permitting, liaising with the local utility, and installing the maximum number of panels on my two-story metal roof to optimize solar production, even though the most sun-exposed part of the roof, the south side, is shaded. The only issue I encountered was the extended duration it took to get the system up and running, which seemed to be a result of the high demand outpacing their installation capabilities. However, they were prompt in addressing a problem we found with one of the four components of the 10kW battery not functioning and the system not communicating via wifi. They quickly arrived onsite to troubleshoot and resolve the issues with the technical team over the phone. I have expressed the need for a push alert system for immediate notification when the monitoring software is not receiving data, so any issues can be promptly identified and corrected. I have recommended their services to others, as they have proven to be a reliable and trustworthy company for solar power and battery installation.

The team demonstrated a high level of responsiveness, though at moments, there could have been a bit more polish in their professionalism. Initially, there was a push for early payment before the solar installation, but after some discussion, we agreed to release 95% of the payment following completion. The installation process hit a minor snag due to a missing breaker, which I was informed was already installed. Believing in their word, I released the full payment, only to discover later that the installation was incomplete. However, the team at SolarWorks Innovations swiftly rectified the situation the very next day by installing the necessary breaker. This prepared us for the final inspection. There was a slight communication gap when we received the Permission to Operate (PTO) letter from the utility company. It was I who had to bring it to the team's attention. It took an additional ten days to set up the monitoring system on my phone. However, I took proactive steps and activated the breaker switch and panel switches as soon as I received the PTO email. This allowed me to generate a minimum of 600 KW that would have otherwise been wasted post-installation. While the team showed great responsiveness and ability to correct mistakes, there is room for improvement in their professionalism and communication. However, the experience overall was positive, and the team's commitment to rectify issues swiftly was commendable.

You can't hope for anything superior. Collin, the head of the team, will be present throughout your solar installation project, providing hands-on leadership. He sets a great example for his team of solar installers, a quality that is always admirable. Observing the entire process, I was impressed with his excellent communication skills and strong work ethic. Collin and his team are readily available to address any queries you may have and maintain transparency throughout the entire process. Their efficiency was evident, indicating a well-established system and a team that has been working together for a significant amount of time. They completed the job, cleaned up the area before leaving, and managed to finish the task in roughly half a day. The solar installation has been functioning perfectly since the completion (approximately six weeks ago). Collin remained responsive to my follow-up queries even after the installation was completed. So, considering all the above factors, I would STRONGLY endorse their services to my relatives, friends, and everyone reading this review. Good luck with your solar project, and a big 'thank you' to Collin and his team!