Axia by Qcells

I had a very positive experience with Axia. I chose them for my solar project based on a friend's recommendation. The process began in late September and was initially a bit challenging due to the high volume of customers rushing to meet the tax credit deadline. At one point, I was concerned the project would not be completed by the 31st, but everything ultimately worked out. The team at Axia was consistently helpful. I am especially grateful to Andrew Frank and Gracie Roxas for their professionalism and support throughout the process. Additionally, the installation team at HP Electrical did an excellent job and was a pleasure to work with. Overall, I highly recommend Axia.

I would like to acknowledge the exceptional customer service provided by Mary Roxas and Jim Grant. I encountered several challenges with procurement delays, which subsequently impacted the installation schedule. Mary Roxas served as an invaluable resource during this period of frustration, demonstrating remarkable patience and effectively communicating the reasons for the delays. Her consistent and clear communication significantly alleviated my concerns and was a key factor in my decision to continue our business relationship with Axia. Although the project extended beyond the initial timeline, all components are now successfully installed and operational.

Bob Anderson was my project coordinator for my solar project. He did a good job informing of the different stages of the project. He replied to all my questions and concerns. When I had concerns about completing the project before the end of 2025 because of the Federal Solar Incentive ending, he was able to accelerate the installation, so we had a nice buffer before the end of 2025. The physical installation was good but not perfect. However, Bob was able get the problem resolved. Overall, I'm happy with the installation and the project coordination. However, I did send Axia Support a question and never saw an answer.