Creative Solar USA

Had a really good experience getting an additional array + batteries and transfer switch installed w/ these folks. In particular the electrical work was excellent, and I felt the crew was respectful of my home/property. I recommend this company.

Adding some info to my previous review:

I hired Creative Solar to install a 126 kW solar + battery project for a school in Metro Atlanta in 2020 (adding to an existing 30kW project, for a total of 156 kW). The install went well, and despite some initial performance issues that were quickly corrected, the project has performed well. Creative Solar has been responsive when I've needed to contact them or request O&M. The project has been operating well for 5 years, and to date has generated 1 GWh of clean, onsite electricity for the school. Overall I'm happy with Creative Solar's work on this project.

I can't say enough good things about Creative Solar. The process for installing a home-based solar array is long and complicated. Fortunately, Creative Solar kept us informed every stop of the way. When our installation was delayed because of issues with the structure of our roof, they were able to help us think through the options and choose best solution to achieve our long-term goals. Now we are reaping the benefits of their commitment to service.

I would HIGHLY recommend Creative Solar USA to install solar panels for my family and friends. I'm writing this review in response to the large number of scammy & misleading solar companies appearing on local news team investigations across the US.that are tricking and misleading. Creative Solar is one of the good guys.

Overall Creative Solar USA was professional, transparent, communicative, and installation days were fast & efficient.

INITIAL VISIT
Learned about Creative Solar USA through a crowdsource neighborhood meeting called Solarize Atlanta 2.0. We set up the initial meeting, a professional & knowledgeable tech (Matt) came out and talked to us about panels. He set our expectations, and did some measuring of the roof to make sure there was enough space and a clear line of sight to the sun during both summer (high sun) and winter (low sun).

As soon as we agreed to the project, we were assigned our own account manager, Mary. She rocks! At the minimum, Mary would call every two weeks with a status update. Even if there wasn't an update, she would call and chat for about a minute with any news.

PROCESS
They had a web app showing us each of the 5 phases of the project, and payment installments. We saw when permits were pulled. This was in fall/winter of 2021, so we experienced supply shortage delays on our inverter.

INSTALL DAYS
Overall it took 2.5 days. Creative Solar had prep team come install the rails and run wire on the first day. The 2nd day was two days later due to weather and they installed all the panels in a half day. Another day, the electrician team came out and connected the panels from our detached garage and our 2nd story roof to the inverter and our breaker panel.

ONLY ISSUE
The only hiccup we had along the way was with Georgia Power. Georgia Power was notified by Creative Solar that it was ready for the official test to connect to the grid. Georgia Power came out twice to our house, and left the 2nd time without passing us with no reason why. As the customer, we let Creative Solar know, and they contacted GA Power to understand what went wrong. No response from GA Power for 2 weeks, and then without any notice or additional visits we were notified that we passed by GA Power.

The staff of Creative Solar USA have been excellent, going out of their way to make sure that our installation was correct and functioning as it should. We now have two fully loaded Generac battery cabinets, with 36 panels, and have seen fantastic performance from the system. Our power bills have dropped drastically, and we are selling money back to GA Power. In fact, I just looked at the panels, and our battery banks are both 100% full... we are powering our entire house (HVAC, well pump, and all) and still are sending back over 5 KW to the utility company... which they will pay us for. (Albeit a pittance, but it's better than nothing.)

The installers, the electricians, and the project management have all been excellent ambassadors for Creative Solar, and I highly recommend them!

Admittedly, Generac themselves have been a little slow to respond to requests for help with an issue, but that has not impacted the performance nor the output of the system.