Momentum Solar - Austin

. My panel has been down. No one ever calls. You. They do nothing But liars awayThis company is an absolute joke. Follow up. I had a call from a manager stating that she has a high-level meeting on Friday and she’ll contact me on Monday with some answers and guess what no call back it’s Tuesday. Still waiting for a call over a month now to schedule an appointment for service , this company should be shut down for lack of service. It has been over a month, and I still haven’t received a single phone call to even schedule an appointment to repair my solar system. I have used the chat system four separate times, and each time the chat conveniently disconnects after I’m told, “We’ll get back to you.” No one ever does. I’ve called repeatedly and left multiple voicemails—no calls back. The level of unresponsiveness is unbelievable. Once you sign the contract, customer service completely disappears. At this point, I’m being forced to consider legal action, including consulting an attorney to recover lost revenue due to my system being down for an extended period with no service or communication. I even tried escalating the issue by emailing the CFO, Arthur Souitzidis, hoping someone in leadership would respond. Once again—no response. There is no way to speak to a live person. You can email, leave voicemails, or get stuck in endless chat loops, but you cannot actually get help. This company is entirely non-responsive and should not be allowed to operate this way. I strongly recommend staying far away from this company. I am beyond frustrated. I have called four times and was told it would take 10–14 days just to schedule an appointment. I am now sitting at 3.5 weeks with not a single callback. I have opened four separate chat sessions. Each time, I asked for a supervisor or manager’s phone number, and every single time the chat mysteriously disconnected immediately after that request. This company is completely non-responsive and clearly does not care about customers once the contract is signed. Before signing up, they hounded me nonstop—calls, messages, knocking on my door. Once I became a customer, service completely disappeared. After leaving a negative review, they asked me to email them—which I have now done twice—and still no response. This is, without question, the worst customer service experience I have had with any company in decades. I strongly recommend NOT using Momentum Solar. Once they have your business, getting service is nearly impossible. I’ve had nothing but frustration with Momentum Solar. My system has had a service issue for over six months, so I finally called to get help. I was told it would take 10–14 days just to get a service appointment, and that someone would call me back. That timeframe has now passed, and no one has called. Reaching a live agent is extremely difficult, and when you do, there is no urgency or follow-through. It’s ironic how aggressive they were when trying to get me to sign up, but once you need support, you’re essentially ghosted. If you’re considering solar, I strongly recommend choosing another company with better customer service and accountability. I would highly discourage using Momentum Solar. I am currently experiencing a production issue where 16 solar panels are not reporting or working, and getting support has been extremely frustrating. There is no way to contact a live person directly. Instead, you are forced into an endless loop of online chats and automated responses. When I finally did reach someone, I was told their process takes 10–14 days before a service technician will even call, let alone come out to diagnose the issue. That is completely unacceptable for an active production problem. This was by far the worst customer service experience I’ve ever had. There is no reason a company of this size cannot make or schedule a service call the same day for a system that is clearly not functioning properly. I highly recommend staying away from Momentum Solar if you value responsiveness, accountability, and reliable service. John Christner

Never go with this company. No customer service and they are dishonest.I was told by sales representative that Momentum solar will take care of the panels when we have to redo our roof. Now we have a leaking roof and they are asking us 9000 dollars to redo it. I reached out to the salesperson and he is like "I would have helped, but I no longer work there". When they sold the panel they never told us that salesperson will give us a voucher/Also I am paying almost 400 dollars every month for electricity including the payment for solar panels which is more than what I used to pay .THIS IS A SCAM. Now I am trapped. I

This sales person was not honest about hidden fees. They are charging us $8000 to dismantle and reinstall the panels. The sales rep did not give us a voucher nor did he ever discuss the free voucher to remove and replace. I wish I could give theses panels back. It’s not cost effective when it come to you having to repair your roof. This cost should be cheaper than $8000! Customer service is horrible, they only communicate with you via email, you can never talk to a person. I would never recommend this fraudulent company to anyone not even my worst enemy.