Steve Trauba
We installed rooftop solar (9.8kWh) and battery backup (43kWh) through IWS. One of the biggest reasons we chose IWS was because of the longevity of the company.
Overall, the experience was good. Sales process was smooth. Subs that did the install were competent and did a good job working with us. System is up and running with components that we did a lot of research on prior to meeting with the salesman. We were also able to use a credit card to pay for the total installation cost, which was a bonus! We still need to talk with their service staff to walk us through our system so that we will become more familiar with it, so we can't provide a review on that just yet.
Some challenges we had:
1. Total process from sale to installation took far too long - End of July to end of December - We realize that there may have been an increase in installations in the 4th quarter due to the tax credit ending in 2025, but five months to schedule and complete a project is excessive
2. Communication with project manager was poor - in our case, just a note once every week or two with an update would have been welcome and would have gone a long way - We hardly heard from him except when his CRM would generate auto emails on his behalf - Emails that were sent to project manager would often go unanswered as well any voice mails that were left - trying to contact him via voice was impossible
3. Calls to IWS main number would often go into phone-tree oblivion - there were several times we were not able to raise anyone at the company when we called in, no matter what option that was selected
Again, overall, we thought the experience was good, compared to other solar companies we have worked with in the past. We like the type of system that was installed and the components used.