Corregan Brown
I’m giving Solar Energy Partners 5 stars not because my experience was perfect, but because SEP did everything within their power to alleviate stress and make things right.?? Cole, our sales person, was knowledgeable and enthusiastic about the product. There was a little math issue in the quote and I’m not sure what happened there, but they promptly fixed it once it was pointed out. I committed to solar in September 2025.
With the impending end to the tax credit, SEP was busy and set expectations accordingly. We scheduled an install for November, just before Thanksgiving. There was a combination of bureaucratic delays outside of their control and a couple of avoidable errors with logistics, but both the head electrician, Ronnie, and one of the owners of the solar business, John, personally intervened multiple times to ensure that we were supported through any inconvenience. When Georgia Power required us to have our power off overnight, the team put a generator in to power our fridge and put us up for the night at a reasonable hotel. When our turn-on date pushed out to January due to bureaucracy, and a winter storm was coming, John even made some extra effort to get the bureaucracy moving so that I could turn the system on in time to have house protection from my battery.
Two things to be prepared for if you buy solar in general. First, the bureaucracy with your city, county, and power company is extensive. Georgia Power visits at least twice, and DeKalb County visited at least once. There was an assigned project manager, Mimoza, that I could check in with and who usually had helpful answers. But there will be documents to sign that can easily get lost in a sea of emails, and no alert that it’s coming. At least one delay of about two weeks was squarely on me, as I hadn’t signed a document that was sent but swimming among a ton of other emails. While SEP did handle this as well as anyone could reasonably expect, I think there’s an opportunity for SEP to make the to-do list even clearer and make it even easier to find out whose court the ball is in: theirs, yours, or the bureaucracy’s.
Second, there are some non-obvious things that you may want to be thinking about with solar installation. I was reading a local community Facebook group on general topics, and one of the people on it had bought solar and mentioned needing a pest barrier system for squirrels and birds who would otherwise happily make a home underneath your panels and possibly chew through wiring. No one at SEP had mentioned that to me in my recollection, and I think there’s an opportunity for SEP to add that kind of thing to the standard sales pitch. I mentioned this to John, and he and I worked out making sure that’s added at a fair price.
Throughout the process I felt that there were local, available humans working with me and on my side. Solar is a major purchase and fraught with concerns about whether the technology will work as expected or whether it will cause problems. SEP has a strong team throughout that can make a complicated process as straightforward as possible, and the pricing is fair and all-inclusive; there were no surprises or last-minute add-ons. Given the choice, I’d hire them again, and I’d refer them to others.