Arizona Solar Wave

I rarely do a review unless the product, service, or company is exceptional. Arizona Solar Wave checked all the boxes on being an exceptional company, including 25+ years in business, a BBB A+ rating, and being locally owned. I did a lot of research prior to purchasing my solar system. I spoke to several representatives. Arizona Solar Wave was the only one that didn’t try to sell me more than I needed. I’m so glad I went with Arizona Solar Wave now that my project is complete. I now have my dream solar system with solar panels, battery backup, and a gateway panel to enable me to be totally off-grid! No more power outage worries. I can honestly say Arizona Solar Wave exceeded my expectations. I would definitely recommend them to family, friends, and neighbors.

This company installed a solar system on my house in 2019 and hired a sub contractor to do a roof replacement at the same time. when the monsoon season started to hit this summer i noticed a leak had appeared and upon inspecting it during the storm i discovered there was a leak directly under where my panels are installed. I contacted Arizona solar waive and explained the problem. During that conversation they were quite insistent that they couldn't be responsible and ultimately gave me the name of their roof sub contractor. I scheduled an inspection by the sub contractor who showed up without any tools or equipment like a ladder or flashlight. Things you would expect to be in everyday use for a roofing contractor. They then told me the leak was coming from a different part of the roof that wasn't under the solar panels despite me showing him the water damage in the attic directly under the panels in between trusses that would block lateral water movement. He also stated that they wouldn't provide work under warranty since it was past 5 years (on a new roof they installed). I decided to go with another roofing company for the repair and tried to schedule with ASW to remove and reinstall the panels. I had to call them multiple times a day for a week to speak with the service coordinator Sarah. She said she would look at their schedule and let me know when they could come out. after a week and no response i called back and she said the same thing that they had a time from about a month out and she would email me dates and a quote. She then only emailed me a pay pal request to pay in full with no dates or service description of any kind. a week later with no response i emailed her back to follow up on scheduling. Still no reply. I'm truly astounded at how poorly this company manages their business. Showing up, answering the phone and replying to customers is the absolute base line and they cant even manage that. They are so bad i now tell other people about them as a cautionary story on what can happen if you choose a poorly run company for your install.

Working with the Arizona Solar Wave team has been a phenomenal experience for multiple reason! 1 - Initial Offer: I originally reached out in January 2025 to compare solar options. Justin Bradley was patient, insightful, and most importantly, genuine. I had mentioned that a door-to-door salesmen, who's company will remain unnamed, offered solar leasing with a 1.99% annual increase and that I had signed a letter to begin the process - Justin informed me that this was a scheme used to lock people into crazy expensive leases with low initial payments. I quickly got out from the other lease agreement upon this insight. Here is a quick comparison of the deals they offered: Unnamed Company Offer: 9.46 KW System with Full Services Battery Backup (unspecified KWh Capacity in Contract) $248.53 monthly payment, of which $68.25 goes to Full Services Batter Backup 1.99% Annual increase for 25 Years TOTAL PAYMENTS LEASE TERM - $95,403.96 AZ SOLAR WAVE Offer: 11.34 KW System with 24 KWh Battery Backup CASH Price - $51,123.00 2 - Installation: After I signed with AZ Solar Wave, I began working with Stephen Garrett and Justin Tidwell to plan through the logistics and permitting of the project. Along the entire process, the team was very transparent. There were multiple delays throughout the process due to supply chains, permitting approvals, inspections, and other issues - however, Justin and Stephen were very clear about how the issues were being overcome and they were always available over phone and text to answer any questions I had. Permits were issued on May 27th, 2025, and the installation took place by July 10th, 2025. From signing the contract on February 6th to installation on July 10th was a total just over 5 months. I definitely learned a lot about the process along the way and I felt reassured along the entire way. I always have lots of questions and nothing was left unanswered. There was never any doubts in my mind or did I ever second-guess myself about the process. 3 - Inspections: The system wasn't commissioned into service until August 15th due to various inspection delays. When inspectors found issues with the system set up, Justin was proactive about fixing the inspection issue the next day. I completely understand that everything has to be up to standard and these guys certainly know their stuff - the issues found were minor and the greatest delay came from the city of Phoenix in scheduling out the inspectors. On the final inspection, Justin had his technician wait for the inspector to do a walk along with them together and any issue was fixed on the spot. It is a pass on final inspection. 4 - Initial Savings: Once the system was active, the system generated roughly 55-60 KWh per day. The battery system has been able to provide power during the peak hours for the SRP E-27 plan. In prior years, we paid around $450 to $500 during the summer months with SRP. We have now received our first bill for the month of September for $108. These are notable savings right off the bat. Although it was slightly disappointing that we were not able to reap the full benefits of solar during peak summer due to delays, we are still very satisfied with the savings we are seeing so far and are looking forward to the next summer. Overall, working with AZ Solar Wave has been a 10/10! I highly recommended them to anyone considering solar. The team is professional, genuine, earns trust, and delivers results.

Michael and Brad were awesome to work with. Michael had to work hard to convince me to go with fewer panels, I wanted to fill the roof! He showed me that the right number of panels would have faster payback and still minimize our electric bill. After 4 years, we are still happy with our system, I've been tracking savings based on pre-solar electric bills and we are on track for 11 year payback versus 15 they said to expect. My only recommendation is to look at storage options that were too immature when we bought our system four years ago. Once budget allows, we'll be adding storage so we can use AC during the peak summer hours and hopefully feed into the grid during dark, peak hours rather than off peak sunny hours. When we are ready, we'll definitely go with Arizona Solar Wave.

From the time I called, through the site evaluation, into the installation and permit process, Brad and Justin and Jesse have all made our experience hassle free. Brad the operation manager coordinated everything and is on the ball, and communication is above and beyond. Justin our sales representative was informative and made it easy for us. Jesse and his install crew was polite, on time and never left a mess. We are so happy with our solar, we are just waiting for APS to complete hookup, and we will be generating power. Super excited. Thanks to everyone at Arizona Solar and Energy for their exceptional service. 5 stars absolutely.