Reficiency Solar

Got solar system installed a few years ago by this company. Had some issues with inspections getting approved, but it got done, and was working good for a while. Come earlier this year I got an electric bill over $400 and thought that there was a mistake. I look at my Solar Edge app and the system isn't producing any electric. I contacted Tyler, and he said that he lived near by and could come take a look. Was saying it could be optimizers, or animal damage that it would be a little money to come out and troubleshoot it. I have emails back and forth with him, then nothing for a couple months. I reached back out, and He said that there was a case opened and a new inverter was shipped out it should arrive in a week. I have it 2 weeks and nothing, and reached back out to Tyler and heard nothing. My wife reached out to Solar Edge, and they called me the next day. The inverter that was shipped was from 2020 the lady told me, and that the inverter we have is not operational anymore. They shipped to me the next day, and I let Tyler know this, and he didn't respond, so I am forced to find another company to service the system he sold me. Sounds like he will sell a system, but will not support his customers with maintenance of said system.

Tyler was great... at first but dont be fooled. Now that we need his help to get our panels working again he is no where to be found. So we are paying for full electric and panels. Thanks tyler! ... Make it right (actually stand by your work) and I'll take this review down so all your friends and familys reviews and stars can bring you back up to 5 stars.

If you're thinking about going solar, definitely get a quote from Reficiency. Working with Tyler and his team was a awesome, and I couldn't recommend them more. Unlike the "big name" companies that I had received quotes from previously, Tyler was able to provide me quotes and comparisons from multiple panel and inverter manufacturers and technologies to find the optimal solution for my roof. Other companies I got quotes from seemed like they were trying to force one brand, or one type of panel or inverter, even if it didn't seem like the best for my home/budget. Tyler paid attention to our budget and project goals, and worked with me to coordinate exactly where the equipment would be installed on my house, how conduit would be run, and how the the system would look. As a local installer, he was way more familiar with the local incentives and permitting process. Many of the "big name" installers gave me mixed information about the Naperville utility incentives, and it seemed like they were guessing sometimes. His team just finished installing a 12.4kw system on my roof, and we could not be happier with the result. Their team worked fast and got the system running and passed inspection with no issues. The installation is sleek with the low-profile racking they used. Where conduit needed to be exposed, they planned the runs so that they'd blend into the lines on my siding and even painted them to match. Most of the "big name" installers told me they couldn't make any guarantees up front where conduit would go, and several told me they'd charge more if I asked for anything that was not the most direct path or in the attic.