ION Solar

Nicole Grobmyer on ION Solar

0/10 DO NOT RECOMMEND
This company has honestly given me such a run around. If you get panels make sure to mention you want critter guard.. the 1k up front will save you SO MUCH $$ and time... they of course never mentioned it as an option.. when we had an issue... like OCTOBER- they came out decided it was not their fault (which took a month I might add) - then I said that I would at least like to hear you are going to offer it to new customers so they don't have this issue of never hearing about these problems the person on the phone said "we dont get any incentive in telling you or installing it so we really dont have to mention it." This is 2 years after install.. we will still owe pretty much the whole balance.. honestly this move has caused more problems then it has been worth... do your research and do yourself a favor... find a better company.. a manage would never call me back.. just pawned the conversation off to other employees. Not a great company at all.. BTW - its February and the roof is STILL NOT FIXED

Fabian Miller on ION Solar

We originally signed with another solar company and quickly realized something didn’t feel right. Promises were made about “American-made equipment,” but after doing our own research, we discovered the inverters were being sourced overseas from Alibaba. That was a huge red flag. We also learned the company didn’t even hold their own contractor’s license and was subcontracting the entire install. It felt like commissions were being prioritized over our long-term investment and peace of mind.

That’s when we connected with Michael Shafer at ION Solar — and everything changed.

Michael helped us cancel the predatory contract, walked us through every detail transparently, and made sure we fully understood what we were getting. No pressure. No gimmicks. Just straight answers and education.

ION Solar completed the entire installation in-house, which gave us tremendous confidence in the quality and accountability of the work. The professionalism, communication, and attention to detail were on another level.

If you’re considering solar, do yourself a favor and talk to Michael first. He genuinely cares about doing what’s right for the customer and making sure you’re protected long term. We now have peace of mind knowing we chose one of the best solar companies in the area — and in the nation.

Highly recommend.

Hipptech Wireless on ION Solar

I’ll be honest, I was a little nervous at first because I saw a bunch of one-star reviews for Ion Solar. But when I looked closer, I realized none of those bad reviews were for the Richmond office, so I decided to go for it. I’m so glad I did!

The whole process was honestly one of the smoothest home projects I’ve ever done. Everyone I dealt with was super friendly, professional, and kept me updated every step of the way. Everything happened exactly when they said it would, and the installation crew did an awesome job: quick, clean, and really knew what they were doing.

I’ve had solar before in another state with a different company, and Ion Solar Richmond blew them out of the water. The difference in communication and overall quality was night and day.

If you’re in the Richmond area and thinking about going solar, don’t let the negative reviews from other places scare you off. The Richmond team is fantastic - I’d 100% recommend them!

Jaron Fedick on ION Solar

I wasn’t really planning on going solar until one day a young guy from ION Solar knocked on my door and asked if I’d be open to seeing a free energy report. I figured, why not? Once we sat down and went over the numbers, I couldn’t believe how much money I was wasting every month with my regular power company. The savings were honestly way more than I expected.

The energy specialist who helped me was amazing—super knowledgeable, patient, and not pushy at all. He broke everything down in a way that actually made sense and answered all my questions. I had already met with a couple of other solar companies before, but ION beat them by a long shot—both in price and professionalism.

From start to finish, the whole installation process was smooth and easy. They kept me updated at every step, and their team handled all the paperwork and inspections without any stress on my end. My panels were installed faster than I thought, and everything looks great.

If you’re thinking about going solar, definitely give ION a shot. I’m really glad I did—it’s one of the best home decisions I’ve made!

Randell Kirtz Delfin on ION Solar

This ION solar company have a very poor customer service!!!! Don’t go with them. I wish I went with other company that offer better incentives after I made the contract with ION! Should’ve listen to them but still stayed with ION expecting they’ll treat me right. They rushed on making appointments before the installation after they did the installation and got paid. You need to make multiple calls just to make an appointment just to get it fix. It’s been 2 weeks since I got my Permit to operate but still my panels are not producing! Very bad customer service. Talked to the adviser of this deal and very incompetent. Saying that they will take care of it this and that but nothing changed. At the first place they should prioritize the new customers to make sure that the panels are good to go before they make those regular appointments. Someone came in to look at the problem TWICE!!! Two different people but still doesn’t work. One of the electrician also found out that some of the wirings are not even installed. Wish they can make a huge turn around!