SunSent Solar

SunSent Solar is a terrific company staffed by people who care not only about the quality of their work but also about the satisfaction of their customers. James clearly communicated with me throughout my solar project. He answered all my (many!) questions with a professional and friendly attitude. I highly recommend SunSent for your home.

I previously had a great experience with Sunsent for a solar installation, but my experience with their battery installation was very disappointing.

From signing the contract to receiving final approval to use the batteries, the process took over six months. Approval from the city alone took more than a month. Despite being assured multiple times that Sunsent was in weekly contact with the city regarding permitting, this turned out not to be true. It wasn’t until I contacted the city directly that I learned no one from Sunsent had acknowledged the city's response about an electrician to sign off on the installation plans, which contributed to the prolonged delay. Even when I shared this information with Sunsent, the response was defensive lies that they had been in weekly communication with no offer to resolve the problem still. It wasn't until I sent a formal termination of contract letter did I receive a solution.

After city approval was finally received, installation was still delayed with very poor communication about scheduling and timelines. The installation was estimated to take less than a day but ultimately took nearly two full days. The initial city inspection failed due to loose wiring, requiring yet another appointment to correct the issue.

Communication throughout the entire process was consistently poor. Technicians repeatedly said that “someone from the office will contact you,” but no one ever did. Each time, I had to reach out myself after a week or more of radio silence to get the next steps scheduled. This pattern occurred at every stage of the project.

After installation, I asked for guidance on setting up the batteries to meet my needs and never received a response. After hours of self-study, reading the manual and online forums, I was eventually able to get the batteries turned on and presumably configured appropriately on my own.

Delays, lack of follow-through, missed expectations, and quality issues made this a very frustrating experience. Based on my battery installation experience, I cannot recommend Sunsent unless their project management, communication, and post-installation support significantly improve.

I used SunSent for my solar project. Every single interaction with the company was great. Front office, back office, installers, all positive and professional. The system installation went super smooth and fast (after getting Ameren approval). I couldn’t be happier. My sales rep Jordan was awesome through the entire process.

What a great experience! After shopping around and comparing bids, we finally decided to go with Sunsent for our solar installation and I couldn't be happier. They listened to our needs, didn't try to push excessive or unnecessary hardware on us and gave us a great price. Once we signed the contract, the installation happened quickly and without any problems. I would highly recommend the team at Sunsent for any solar projects and would use them again in a heartbeat if we moved.

SunSent is a Class Act.

We highly recommend this company if you are on the fence about getting solar installed on your home! From our initial fact finding call with John Bopp, the behind the scenes paperwork processing by Michelle Bopp, and the electrical work/installation of our 34 panels, the entire team were total professionals from start to finish...Zero Complaints!!

Furthermore, John & Michelle are customer focused and were simply a text message away when we had questions during the entire process. The electrical & install team were also true professionals...they did fantastic work and always left the job site cleaner than when they arrived.

With the recent purchase of a new EV, we had SunSent install our Tesla Charger - that was yet another great experience and the install went exactly as we planned.

Bottomline - these days there are numerous solar companies gunning for your business. However, if you want it done right the first time and more specifically, want a local company vice an out of town company, Sunsent is who we recommend you go with...you will not be sorry.

Mark & Kim