Action Solar

Horrible horrible experience. We had our solar installed in June, the workers showed up early which was fine, but they were blasting music and using profound language. Everything got installed within a couple days, but they were missing a part. Then they got the part and it wasn't connecting because they were trying to use T-Mobile and where we live only Verizon works. Then they said they were missing another part and still can't get it connected. After about 4 missing parts and two modems still nothing. They eventually wired the modem to the wifi and it worked until it didn't. Then our wifi went out. On top of all that instead of putting whole separate box on the house for the wiring and breaker, they decided to cram it all in our breaker box and now there isn't enough room for this new part they are still waiting for. We are now 6 months into this install and still now solar, no part and they don't want to use the Verizon service until they try all other services. I do not recommend this company at all. It's coming to the point that this company will have to come get their equipment off my house so I can can go with someone else.

If you'd like to spend $650 dollars on a warranty repair that takes them less than 2 hours to accomplish including the initial service call, then this company is for you. Our modem went out on our solar system months ago and we were called by Action Solar two months after the fact to let us know. I usually check my solar app but with two young kids and a busy job, I hadn't checked recently. They charged us $200 just for the service call, where the tech read a code for less than 5 minutes and then spent 35 mins in his truck apparently ordering the part that was covered by warranty. The rep informed us that the installation would cost an additional $400. We asked for them to work with us on that cost since the service call was so short. The rep, who was friendly, said they would talk to their manager to work with us. We had to call 3 times to inquire on the status of our part over the next month. They never called us to let us know the part was in, and finally on the 3rd call they said it had just arrived. The same rep also told us at this point that their manager had refused to work with us on the cost of the installation. We didn't really have a choice as we needed our solar working, and the manager knew this full well. The tech came today and installed the part. He was here for an hour and 10 minutes. We were charged $450 for this installation, $50 more than the $400 we had asked for them to work with us on. $650 dollars for less than two hours of work for a part that was covered by warranty. Avoid this company.