Solar Mason is a Scranton-based solar contractor offering engineering, procurement, and construction services for residential and commercial solar projects.
Local Scranton presence with an EPC approach that keeps design and build under one roof. Offers consultations to review roof conditions, utility bills, and project goals before providing a proposal.
Scranton and surrounding Northeastern Pennsylvania communities.
Services include site assessment, solar system design, equipment procurement, installation, grid interconnection coordination, and monitoring setup. Project scopes range from residential rooftops to small commercial arrays and nonprofit projects.
Customer feedback is mixed. Several recent reviewers report delays, scheduling issues, and difficulty reaching the company after deposits, while others mention responsiveness and a positive project experience, including for a nonprofit. Themes include communication gaps, scheduling follow-through, and expectations around timelines and payments.
I began working with this company in April 2024. Having had solar power before in another state, I wanted to support a local company.I paid a sizeable deposit in June 2024; in August 2024, I was told by the Solar Mason franchise owner that "scheduling is pushing everything back," noting that it was "completely our fault. . .that the wrong address was used to draft the initial plans."In October 2024, after being told that the project would be delayed many months, I was asked to pay for the entire project and store the equipment in my garage. I declined to do so. I have heard nothing from the company since November 2024 despite numerous attempts to contact the franchise owner and the office.
This company uses Artificial Intelligence to answer calls which was a nightmare. As I requested a quote a few times, it hung up on me. Most likely believes I'm saying something negative. I asked to talk to a person and all they can provide is to me to go onto their website to provide my details for a call back. This makes me uncomfortable providing details on a website. AI is a wonderful tool, but it hurts when it's used as an answering service. Guess I will go elsewhere.
Remember to only pay a fraction of the material costs as a down payment. Took my money and barely did anything and now won't answer us back. Avoid this business.
Hasn’t showed up for job that was contracted since June 2023. Has not responded to texts, phone calls, emails
As a nonprofit and environmental organization, we had a great experience with Solar Mason! They were professional, responsive and knowledgeable. We would recommend them for both residential and commercial solar!
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