Binswanger Glass

Came here to work on their credit card machines. Kyle was incredibly rude as soon as i walked in the door, before he even knew I wasn't a customer, made it clear i was wasting his time, talked over me, refused to be helpful, then told me to leave.

I called and was eventually connected to a female employee. First, I inquired if she could give me a ballpark estimate based on window/pane size. After she agreed, she then asked for my name, address, phone number, and email. Then, she could not or would not provide any info. She asked for a photo of the window. I told her that I was not at home. She said they had to come out to see if they would even work on the wooden window. She said she would call me back to schedule a time, but failed to do so. The guy called me Friday Oct 24, 2025; again, I was out running errands, but told him the address and which window had the crack. I never heard another word. No email, no phone call, no text - NOTHING! Don’t ask for my email for a quote that is never sent! I have used Binswanger in the past for window pane replacement at this house. I have taken furniture in to have glass tops cut for the last 35 years. I don’t know what is going on, but this long-time customer is very dissatisfied. I went to Lowe’s, got glass cut for $20, glazing for $16, and just replaced and glazed the pane, re-glazed the other panes, and another window. If Binswanger doesn’t want my business, I will find another glass company.

First of all let me say, Trevor was an angel. Thank you Trevor! But let me just say Jason really need some training talking to potential customers. He was very rude, condenscending, narcissistic and definitely doesn't need to be the one to address customers. When he called me to ask for payment, he definitely had an attitude when I asked if he was a scammer! I don't just give my payment information to anyone that calls me. This wasn't ever discussed days before. Rudely he replied, "just pay Trevor"! So yes, I cancelled the order and let him know the reason..."because of your attitude".

I broke a window in my house on a SATURDAY MORNING and I called and talked to Kristen to see if I could get someone to come out and replace the window... Mark (Regional Manager) came out and took care of everything and ultimately is ordering me a new piece of glass for my door! All in a day! Thank you Mark and Binswanger! You all rock!