Pella Windows and Doors Showroom of Annapolis, MD

We had a great experience with Tim D. from Pella Corporation who came out to quote my balcony door. From the moment he arrived, he was professional, punctual, and extremely thorough. He took the time to carefully measure everything, inspect the existing setup, and explain all of our options in clear, straightforward terms. What really stood out was his honesty — there was no pressure, no upselling, and no attempt to steer us toward something we didn’t need. He answered every question patiently and made sure I understood the differences in materials, pricing, and installation. It’s refreshing to work with someone who is both knowledgeable and transparent. We felt confident that we were getting accurate information and a fair quote. I would absolutely recommend him to anyone looking for quality service and a stress-free consultation from Pella.

Don’t let the 5 star reviews fool you - as part of the sales process once you sign a contract the sales rep says they get a bonus if you write a review. I’d bet 9/10 of these reviews happened before install. Bought a $9500 front door last year, they installed a damaged product without realizing the day of the install. Afterwards immediately opened up a warranty replacement. 3 doors came out and were unboxed damaged, resulting in me rejecting them and having to take time off work for no reason. 4th door came out and was installed poorly, now it won't lock correctly. The warranty repairman stripped all of the hardware to the door (shown in photos) and even tried to fill in some screw holes with caulk rather than install screws.. I want to reiterate, I paid 9,500 for this door to have a botched install. It's cost me another couple thousand missing work. Would never recommend. If you see this post they have still not corrected this issue.

Tim Duley was an absolute pleasure to work with. We knew Pella Mid Atlantic was pretty much a "No brainer"..... But after our first interaction with Tim...we were sold! His professionalism, knowledge and patience was impeccable. Every question was answered with complete clarity and a honest passion for a company he believes in. An amazing experience and would highly recommend!!

We had an outstanding experience working with Tim Duley from Pella during our window replacement consultation. From the moment the meeting started, Tim was incredibly professional, knowledgeable, and personable. He took the time to explain every option in detail, answer all our questions, and ensure we fully understood the process. What really impressed us was how honest and transparent he was, there was no pressure, just genuine guidance focused on what would work best for our home. His expertise and professionalism made the decision easy, and thanks to his great presentation and clear communication, he earned our business. It’s rare to come across someone who combines deep product knowledge with such great customer care. We highly recommend Tim Duley to anyone considering new windows, he truly represents Pella with excellence!