Pella Windows and Doors Showroom of Birmingham, AL

Honestly, our experience with Pella was stellar! I was surprised to see as many negative reviews out there but then I think lots of things can go wrong with windows and doors no matter who sells and installs them. John Svenson sold us the windows and was lovely. I knew almost the minute he walked in the door i wanted to work with him. We had gotten pitches from Anderson and Champion and one other and we were tired of the whole process--the prices were either ridiculously high or low--the low priced ones were vinyl and clearly lower quality and the quality of the salespeople was poor, although they were all nice. But John came in and he was at the right price and was easy to deal with. We have a 50 year old house and needed 18 windows...we knew at that point we wanted fiberglass and felt Pella offered great quality at a reasonable price so we were an easy sale at that point. The installations included covering all the wood part of the windows outside masterfully. I think the installer's name was Aron. There were 5 installers. They worked hard and politely and it only took 2 1/2 days. We were impressed with all of it and the windows are lovely, When i read some of the reviews--maybe I will have problems down the line but that is possible with any window...I am hoping for the best...right now we are very happy with them. Finally, I must note that I wish that John had texted or called us at some point in the middle or end of the job or acknowledged us in any way--to ask us about whether we were happy with the work. I'm a marketing professional and study relationship marketing and recommendations--the sales person should go out of their way after the sale to make sure the customer is happy with everything but instead we got no contact. I really feel the company is missing an opportunity for the after-sell by not encouraging the sales rep to recontact the customer after the job. We got a stupid impersonal card from the company , not even from our sales rep. Really dumb.

Was driving by and stop to see if Pella could find me the Weather Strip to fix my Storm Door. I was helped by Samantha "Sam" Oliver. In the brief time I spent in the office Sam took down all my pertinent information and gave me a glimmer of hope in 20+ years since my 2 doors were installed. She had great customer service and answered all my questions. She told me that she would contact Corporate HQ in Pella Iowa to see if we could resolve my issues and would contact me after Corporate HQ had replied to her.

Samantha Oliver was so helpful with some issues that we had with a bad installation and security issue from a subcontractor of a big box store that sold us Pella sliders. Jake Causey was so knowledgeable and identified multiple errors that the other installers made. It is really important to buy quality products like Pella but equally important to have a great team to install them and represent them.