Brad Miller
After reading the reviews for Planet Glass, here is what you will notice. If everything went perfectly, customers gave 5 stars because the finished product looks great. But, the rest all gave 1 star because something went wrong and Planet Glass did not handle it well. This was my experience as well.
From the beginning of the install, it wasn't hard to figure out that Plant Glass measured incorrectly for my glass shower enclosure. The technicians struggled to make the glass door fit because it was bottomed out in the two hinges they installed; there was almost no room for adjustment. Within the first month, after things settled or the top hinge slipped, the glass was hitting and would not close all the way. They fixed this, then it happened again, and they fixed it again. It seemed like they were content fixing my shower every few months until my one year warranty ran out. I was not ok with this.
I met with Nicole, Vinny, and DJ at their shop in Columbia and I suggested a more long-term solution. They needed to replace the glass with a piece that was measured and cut to the right size before my warranty ran out. Further, I am not a glass door expert, but it seemed obvious that my door was too heavy for just two hinges, so I suggested adding a third hinge to a new glass door. Want to know what happened next? They ghosted me until my warranty ran out.
I have called a few times since (I talked to Rebecca and Tory, I think) to give them the benefit of the doubt. Each time I ask for a manager or owner (who is never available), spend about 30 minutes on the phone giving all of the details again, and never get a call back.
Planet Glass made a mistake and measured my glass door too big (it happens), but they won't own their mistakes and make it right.
If you hire them and everything goes perfectly, you're lucky. If you hire them a something doesn't go right, they will probably ignore you until your warranty runs out. That's what they have done to me.
Shame on you Planet Glass for treating customers like crap.