Capitol City Glass & Screen Co.

Came to Capitol City Glass to have an old metal framed window re-paned. It’s tough to find a shop like this these days - the staff is easy to work with, very knowledgeable, and fairly priced. In an age where everything is disposable, they helped me save some awesome antique windows! Will definitely be back for my next project.

It has not been a great time communicating with this business. I dropped off a couple of glass hutch doors I needed made and at first, things were great. However, getting any updates from this business was like pulling teeth. I'd go weeks without hearing anything and when I did call for an update (which wasn't often), I was met with an attitude nearly every single time which made me dread the few times I called. Months after the first initial contact, I thought the process was finally over until I realized we never received the hardware for the final and last door I had made. The business states that they gave it back but I was certain they in fact, did not. I got back the hardware for the first door, but not the second. Just to be sure, I looked all over my house and car before writing this and surprise, I don't have it because I never got it back. I now have a beautiful, yet useless hutch taking up space in my living room with 3 of the 4 doors on it. It's going to be a pain to try to replace these hinges if I even can. I wish I would have gone anywhere else.

My husband runs his own contractor business and we've made this our go-to place for any glass needs. The man that runs the desk is so friendly, knowledgeable, and pleasant to talk to. He's always patiently answered any questions we've had and from what I've seen, he's like that for anyone who walks through the door. Definitely recommend!!

Nice phone conversation. However, with the stressors we’ve had I didn’t quite put it all together until tonight when finally looking at my receipt that I was correct when I was given a price and then it become much more expensive with so called taxes and fees as the excuse when I questioned them and that’s what I’m told. $40 mirror plus $16 and change for backing plus $6 and change surcharge and tax isn’t almost $90. Our glass was also packaged up so we couldn’t see it upon arrival. I wanted to see it but was informed it’s hard to mess up up a mirror during the somewhat awkward in person pick up where we wasn’t acknowledged until we hesitantly rang the bell lightly after a long time standing waiting. When we took it out IN THE PARKING LOT it was very dirty with stuff we thankfully was able to see that it was moving off of the glass BUT never thought about looking at the backing. After we was home we removed it completely and with alot of scrubbing we got it somewhat clean. This should have been presented to us professionally and clean and we should have been shown the product before packaging it up . However, they was aware we wasn’t planning on using a backing on our project as long as their work looked good we didn’t expect anything less as they are a professional business. LOL but the contact paper was put on sloppily and now we have to use a backing. We are afraid if we try to fix their sloppy creases it may ruin the mirror finish so costing us even more from poor work. I tried my best to smooth it myself but the photos shows what I still have that is not as bad as it was but still sloppy. We were taken on around $20 in addition to sloppy unprofessional work. It’s our fault we didn’t press harder against their excuses on costs. We don’t typically get ripped off by local businesses and I’m usually a lot more inquisitive and this is why. Can’t trust no one. Hope you enjoyed screwing us. I don’t mess with karma however you all do. Glad it’s not my karma. Probably should watch our statement close and change our numbers. We needed this mirror to move forward with our project but it only put us further in the hole and more behind. We should have waited for our favorite glass company an hour away from us that we usually use and next time we will. Update: I just read through reviews to find multiple who was quoted and overcharged. Wow just wow! I knew I wasn’t wrong. Crooks!! I expect a 50% refund due to the poor product of what we should have been charged on top also the extra $20 fake fees charged. Around $55 refund expected back to my card. Update: was refunded more than I asked for after an email to the owner. No apologies but lady in office when I called told me it was the owner who I had to of worked with due to the day of the week he’s the only one working there then but there was two guys so ???????) but who she believed I worked with on the order and she did verbally apologize for our experience and took care of me based upon the owners email. She was very nice and professional and sent me a copy of the refund receipt.