Renewal by Andersen of NJ/NY Metro

Very good experience with Renew by Andersen. We wanted to change the windows at our house and we ended up picking Renew by Andersen for the job. The product looks really good and it is not the cheapest for a reason. Overall the experience was very good. We had to delay the install because they had a delay in production. The bad weather pushed the work for a good month. We have been lucky to install the windows right before the last snow storm and we could feel the difference in terms of temperature change and sound reduction. Very happy about that and the windows look really nice. We love the fact that we can now easily clean them. The install team was very good: 11 windows in 1 day and they have been careful to meet our needs.

Only 2 reasons why the overall experience was not great but just very good is:
1. The sales process uses movies and shows construction methods that I didn’t see done at my place. The videos showed teams using some form of plastic wraps for isolation. At my place I only saw the team using a foam. Not a problem, but not was I was expecting and considering the price, I was expecting something I finally don’t feel I got.
2. The delay caused by Renew by Andersen caused us to have to wait for all the winter storms to end. At the same time I started paying a part of the work immediately, so not the best experience, but it was still very good. I appreciate the option to buy with 2 years 0% although the financial product is not the simplest to understand.

Ron & Lenny arrived as scheduled and explained the installation process. They put down protective plastic in all work areas and completed the installation of 4 windows without any issues. They removed all of the old windows and debris. They explained the use and operation of the windows. The new windows are great and I highly recommend them. Also, I would ask for Ron & Lenny for future window replacements as they did a great job.

Excellent customer service from the consultation to the installation. The consultant came by and discussed the options and was able to book measurements within a couple of days. Once the windows were ready, the installation crew came by and was able to reinstall eight windows efficiently. I am very pleased with the outcome and can already feel the difference in the house!

Had a bay window installed and Miguel and his crew were professional and fast. They walked me through what I was getting (to confirm) and walked me through each process from start to finish. They cleaned up (just a few small wood fragments in my grass but not a big deal) and took my old bay window away.

Window looks amazing. Great service all around.

Everything about this experience was great from beginning to end. Besides the quality of the windows, the care and pride by the installers was exceptional. Our home looks great and the temperature in the house feels better already. Well worth the money!