Gianluca & Julie Ferrari-Lagauzere
Very good experience with Renew by Andersen. We wanted to change the windows at our house and we ended up picking Renew by Andersen for the job. The product looks really good and it is not the cheapest for a reason. Overall the experience was very good. We had to delay the install because they had a delay in production. The bad weather pushed the work for a good month. We have been lucky to install the windows right before the last snow storm and we could feel the difference in terms of temperature change and sound reduction. Very happy about that and the windows look really nice. We love the fact that we can now easily clean them. The install team was very good: 11 windows in 1 day and they have been careful to meet our needs.
Only 2 reasons why the overall experience was not great but just very good is:
1. The sales process uses movies and shows construction methods that I didn’t see done at my place. The videos showed teams using some form of plastic wraps for isolation. At my place I only saw the team using a foam. Not a problem, but not was I was expecting and considering the price, I was expecting something I finally don’t feel I got.
2. The delay caused by Renew by Andersen caused us to have to wait for all the winter storms to end. At the same time I started paying a part of the work immediately, so not the best experience, but it was still very good. I appreciate the option to buy with 2 years 0% although the financial product is not the simplest to understand.