A&E Glass

I called A&E for a broken window at the front of my house. They called me back in less than an hour, were able to quote me over the phone from a picture I sent, and came out the next day to fix it! Sammy was very friendly and knowledgeable; he changed the window in just a couple minutes. Crystal was very helpful on the phone, too. I had a great experience and will definitely use them again!

DO NOT BOOK WITH THEM!!! Extremely unprofessional, lack customer service. The lady called my landlord because I decided to book with a more professional company. She was so worried about the Zelle payment (which I never asked for) but never sent an invoice. Ok so back to contacting my landlord. lol I busted out laughing especially when my landlord contacted me after I texted the girl and said I was going with someone else. I even advised her that my landlord found their company but I was the one handling everything. READ THE REVIEWS!!! She really WENT BEHIND MY BACK AND CONTACTED THE LANDLORD. The old me would have called her but the new me is leaving a review. BUYER BEWARE!!

At first, everything seemed great — almost too great. We used this company on one house and were convinced we had found our go-to glass company. Good communication, smooth process, no red flags. So naturally, we moved forward with them on a second house. That’s where things took a sharp turn. What started off fine quickly went south. Communication became inconsistent, promises were made and not kept, and eventually we were flat-out ghosted. No follow-through, no accountability, and no effort to stand behind their word. The frustrating part is that this didn’t have to end this way. They could have had repeat business, referrals, and many more jobs — I personally know family and friends who all need windows. Instead, they chose not to do what they said they would do. Because of that, I wouldn’t recommend this company to anyone. Unfortunately, after this experience, I wouldn’t even pass along their number to someone I didn’t like — let alone family or friends. Disappointing outcome for what could have been a long-term business relationship.