Business ProfileWindow Installers in Gatineau, Quebec
Fenomax - Portes et Fenêtres
Fenomax - Portes et Fenêtres
Fenomax - Portes et Fenêtres sells and installs windows in Gatineau and also offers window repairs and insulating-glass replacement. It says it manufactures doors and windows in Canada.
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Business Highlights
- It manufactures doors and windows in Canada.
- It describes more than 45 years of continuous improvement.
- It has three factories spanning 75,000 square feet.
- Its door and window installation specialists are trained and certified.
Service Area
Val-d’Or, Mont-Laurier, Rivière-Rouge, Maniwaki, Rouyn-Noranda, Laval, Gatineau and Ottawa.
Active Business Listing
Fenomax - Portes et Fenêtres is one of 10 window installers ProsGrade lists in Gatineau, Quebec.
Active
Public local listing
Listing details
7 services listed, including Window installation and replacement, Window repair and Insulating-glass unit replacement. Open weekdays, closed on weekends. 49 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Fenomax - Portes et Fenêtres compares with the other 9 window installers on ProsGrade in Gatineau, using public Google ratings and review counts.
- One of 10 Gatineau window installers on ProsGrade.
Services Covered
7 services- Window installation and replacementCasement, awning, sliding, hung, bay and structural styles
- Window repairCracked or broken glass, faulty locks and damaged frames
- Insulating-glass unit replacementWhen the window structure, parts and mechanisms are in good condition
- Turnkey door and window projectsIn-home final measurements and site inspection, followed by delivery and installation
- Door installationEntry and patio doors
- After-sales supportQuestions about installation or repair of Fenomax products
- Subsidy assistanceHelp finding renovation subsidies
Reviews
What customers say
Several customers praised the installation work. One customer described the installers as efficient and said they worked hard to get a challenging front-door fit right; another described a one-day replacement of the home's windows and cleanup. There were also follow-up problems: one customer reported a window-frame stress fracture with no decision or resolution at the time of writing, while another described a manufacturing error and incorrectly installed front-door frame requiring a further visit, but said the director addressed the concerns fairly and respectfully.
Customer Reviews
Caroline Pilon
I am very impressed with Fenomax's service! We had a front door replaced and love the finished product and the price tag. Mario who came for the initial measurements and estimate was very spirited and professional. He sent me an estimate very quickly compared to other companies we had contacted. The tradesmen Guetan and partner were extremely efficient as well upon installation. Guetan answered all of my questions and worked very hard to ensure our door was properly installed despite a challenging fit. The finished product is clean, beautiful and has an excellent seal. We would definitely call them again. Thank guys!
Joanne Potvin
I had all of my windows and doors replaced by Fenomax. The original installation went well, but there was a manufacturing error with my front door. It took 2 months for a new door to be made. I took a day off from work for the installation of the new door only to have the installer tell me that the original crew had not installed the door frame correctly during the original install. They had to book a third visit (and another day off from work) to fix that. The final part was frustrating but I was able to speak to the director. He was extremely understanding and respectful and was able to resolve my concerns in a fair manner.
Gisele Seguin
We had 7 windows replaced, Sebastien sales representatives was very professional and easy to reach. He also came to see the installation the day the work was completed. Max and Alex did a great job installing all our windows. Very satisfied with their service. We will have more windows done next year in Spring great service and team. Thank you Gisele and Dan
John Champagne
Nice windows, but TERRIBLE follow-up customer service if you need a repair on a defect product!
I have been wanting a resolution to an issue with one of our windows that has developed a stress fracture in the frame. I contacted them on June 9/2023, and still no decision or resolution to my issue.
They are quick to sell you a product, but not eager to help after the sale.
I am not impressed.
Doreen Legare
They have installed new windows on our entire house on April 26th, 2023 and they did a very good job. It took them only 1 day to changed all the windows on the 1st and in the seller. They cleaned up everything and they have well isolated around the windows. They also have changed all the trimming for wider trimming around the window. I highly recommend Fenomax if you want to change your windows (Guy Belanger - Gatineau).
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Frequently Asked Questions
How long does Fenomax take to install a window?
The company gives a typical range of half a day to a full day for one window, depending on site complexity, access and the existing frame.
How long do Fenomax window repairs take?
Most repairs can be completed in a few hours, depending on the damage and window access.
Can Fenomax assess a project remotely?
Yes. Its advisers can assess projects remotely; precise dimensions are needed to determine exact costs.
What happens if an existing window frame needs repair?
Fenomax inspects the existing frame before installation. If repairs are needed, work such as rotten wood or an irregular structure is included in the estimate.
Are Fenomax products covered by a warranty?
Fenomax says all its door and window products are covered by a warranty.