Polar Seal Windows

2nd time customer with multiple windows replaced. Always happy with the team at Polar Seal! They provide affordable, quality and locally manufactured windows. Local, professional and exceptional customer service. Will always call Polar Seal for all my window needs! Thank you again!

I ordered 3 basement windows in custom sizes for us to install ourselves. Erika was great and gave me a quick quote with no pressure or upsales. They came in at the best value for a good product of all the quotes I got. Once I was ready to order, she made the whole process smooth and the windows came in even quicker than they estimated. The sizes were spot on and fit perfect. Our basement is no longer cold and we didn't even expect the added benefit of sound insulation - we can't hear the traffic anymore! Would definitely order from them again!

Quality of the windows are very good, the craftsmanship of the installers is not the hottest, was supposed to have a picture window in the back of the house and come to find out they put a sliding window in, the front window when they installed the window they cracked the siding.... The back side of the house upper window they use 3 screws to attach the siding back to the house and put some sealant over the crack... Not very professional in my opinion. I typically do not write reviews, but I think the pictures say a 1000 words.

I had several quotes for windows and I settled with Polar Seal because the sales rep (Rachel) was very nice and it was NO pressure sales, versus receiving multiple calls from other companies that tried to pressure me to make my decision quickly. The windows looked of good quality and their reviews seemed to be good. I waited about 7+ months for the install from the time I put down my down payment, and I knew about the wait times, so I was perfectly okay with all of that. When I did receive the call for my windows to be put in I was excited to finally have windows that didn't leak! I was told it would take 1-2 days and the install was scheduled. The crew came and they seemed friendly and they started the job. The entire time they were doing the job I felt like I had to watch everything they did, cause they were trying to cut corners with foam and if I wouldn't have requested them to replace some of the rotten wood, it would have been left there. There were so many small things that they just would have let be if I didn't speak up, and I feel those things should have not required me to say a thing! I wasn't confident about the job and how the windows were being mounted to thin wood that was barely even attached to the cinder block, that I was told I should contact the supervisor there, cause the main installer said he didn't feel confident about attaching HIS name to this job. The supervisor came out and tried to ensure me that everything would be okay and that the install would be fine. After 4 days of them being here and me constantly reminding them to use foam in spots where it was obvious they should and plenty of other things, I was just worn out and feel I picked a company that didn't care about quality work. They had to re-do some of the aluminum wrap around a few windows and instead of scraping the caulk that was previously used, they caulked OVER the existing caulk! That is something that you just don't do if you want good adhesion and you want the job to look professional. It was just issue after issue and they finally got done and didn't clean any of the windows and broke one of the screens. I called the owner cause I felt like he should know about my experience and he said he would have the issues addressed and I never heard back until I called back weeks later. The screen was finally replaced and they came and re-caulked a few spots, but all in all I definitely would NOT do this over again! For the price I paid I feel like they should have been close to perfect, but the caulking around some of the windows looks like a beginner did the work and I feel like if I hadn't been there than who knows what they wouldn't have done properly. I'm hoping if any issues arise the warranty will be honored, but I just cannot recommend Polar Seal at this time and I REALLY didn't want to write this review...