Window Nation Green Bay

Just wanted to share that the sales representative Kane Carew was very therow with my husband and I he explained everything to us about the windows and the insulation process Kane was not pushing us to make a quick sale with us. Kane did give us a great deal on all of our windows.Kane was here about 2 hours with us he did a great job!!! I would recommend Kane to everyone he does a great job ?? we and excited to get our new windows from Window Nation/ Green Bay

BUYER BEWARE – Window Nation

We selected Window Nation based on their “one-day guarantee” and assurances the job would be completed before Thanksgiving. Instead, this turned into a prolonged, stressful experience involving delays, property damage, safety hazards, and serious management failures.

Key issues during our project:
• The installation began later than contractually stated and took five days instead of the promised one to three.
• Windows were intentionally broken during installation without prior warning, resulting in glass scattered throughout our home, driveway, rafters, and trim.
• Cleanup was inadequate. Glass continues to be discovered days later inside the home, creating legitimate safety hazards for both people and our dog, who had to remain out of the house at additional cost.
• Flooring was scratched and damaged during installation, requiring outside estimates for repair or replacement.

Management and oversight concerns:
Terry Fulmer, the Branch/Operations Manager, assured us that all employees are thoroughly vetted before being allowed into customers’ homes. However, during installation, Jordan, the Installation Manager, directly stated that the crews used are third-party installers that he personally does not get to meet before they are sent into customers’ homes.

This contradiction was extremely concerning. Customers are being led to believe vetted Window Nation employees are entering their homes, when in reality, unknown third-party contractors are being sent in without personal oversight by management.
Additionally:
• We were repeatedly pushed toward phone calls instead of written communication, even after explicitly requesting email documentation.
• Verbal assurances regarding cleanup, repairs, and compensation were difficult to get confirmed in writing.
• Responsibility for ensuring the home was safe and fully remediated ultimately fell on us rather than Window Nation.

We made multiple good-faith attempts to resolve these issues professionally through walkthroughs, documentation, and reasonable settlement proposals. Despite this, resolution required excessive follow-up, time off work, and persistent pressure on our part.

Bottom line:
This experience reflects failures not only at the crew level, but at the branch management and oversight level. If you choose Window Nation, document everything, insist on written communication, and do not rely on verbal assurances regarding safety, staffing, or advertised guarantees. Based on our experience, we cannot recommend this company.

Please see attached photos and think twice when looking to book widows.