Glass Etc

Agreed price: $240. Paid: $240. Receipt they gave me: $465. When they "fixed" the receipt for the wrong customer, they kept the $465 amount and refused to print a correct one. Employee Roxanne was sarcastic and dismissive. They also pressure for cash by threatening credit card fees. This is not a simple error—it's refusing to document the actual transaction while pushing questionable payment practices. Unethical and terrible customer service.

I was very dissatisfied with this place. They replaced myrear windshield but lost the clips, the lady inside the office told me they could not find them anywhere online to order them for me but they would keep looking since it was indeed their tech who lost the original clips (the clips that hold the top brake light in place and cover) then I get a phone call that they found them... I'm happy with the service for a good 40 minutes. I take my car to get the rear windshield tinted and I come to find out all the glass etc tech did was put some sticky gummy plaster on it to hold it. The tint tech revealed the lie I was told. I called Glass Etc and the lady who answered did not know what to say. I called the Honda dealer and asked for a quote for the rear windshield & it would come out to about a grand because come to find out they do not sell the clips for my 2018 Honda civic individually. I called Glass Etc and told them and all the lady told me was to take my car back so they can refund me my 280 and remove the glass they installed. Keep in mind it was their tech who lost the clips yet they did not even offer to pay half of the glass from the dealer since it was their fault... I work to hard for my money to be taken advantage by people like this. Never again...