Reece Windows & Doors

Contracted Reece Windows to install hurricane impact windows in our brand new build. Installation end of July 2024. The leaking started a few days after installation in August 2024. Took months and thousands of dollars out of pocket to get acknowledgement and finally get the leaking window replaced. We were never reimbursed the out of pocket money used to mitigate water damage and their subcontractors insurance company has denied the claim since act of God events aren't covered (aka hurricane/wind driven rain). Please ensure you're researching a couple of things before going with Reece: 1. They claim to be a company that employs their installers and they never subcontract. Not true. Subcontractors did the installation of our windows. 2. If you're interested in hurricane impact windows, or any product, make sure you ask for proof that their sub contractors have the level of insurance required should there be a problem. Even though our contract was with Reece, they forced their subcontractor to file the insurance claim. Which, hasn't taken care of the issue for Reece's customer. 3. Their support process when a problem arises is terrible. Imagine taking out brand new windows of a brand new home to replace them with leaking Reece windows. Attention needed to be paid and they had no interest. They do not care that I had to pay money to get this taken care of, that has still not been reimbursed. Best of luck, you'll need it if you move forward with this company. Also, go ahead and put your attorney retainer fee in savings so it's ready to use later. Side note, the review is written this late because it's taken them 1 year to deny a claim. Onto the lawsuit phase!

So far definitely not satisfied. Signed the contract and paid the down payment on 4/9/25. Was told by our salesperson that it typically takes 6 weeks for the windows to come in. When we spoke to the office we were told it typically takes 8 weeks. It’s been 13 weeks and still no windows.