Barrier Roofs

I had hired this company 2 years ago after one a wind storm had toppled a tree and damaged our roof. They were hired to replace not just the roof but all the gutters as well. At the time what should have taken a few days took several months to complete as I had to have them come back to find their mistakes repeatedly. Now two years on I am still finding mistakes that have become apparent as things settle. Nails sticking up that had shingles glued over, poorly affixed vents, and gutters with inappropriate slope that retain water. Do not hire the company.

We hired Barrier Roofs in good faith to replace the roof on our large barn, repair masonry, and install new siding on our home after storm damage in March 2023. We paid $105,806.67 for the work. To this day—two years later—we still do not have a leak-free roof. Instead, we have experienced multiple leaks, shingles that don't lie flat, flashing detaching, siding repeatedly popping off, and unfinished masonry. From the beginning, our experience has been plagued by poor workmanship, questionable billing practices, and a clear lack of accountability. The company attempted to sneak in an unauthorized change order of $8,394.87 after the work was completed—despite our contract stating that decking would be replaced if necessary and the original quote including “all necessary materials.” This change was never communicated or approved prior to the work being done, which is a clear violation of good business practice and contract norms. Only after escalating the matter did they reluctantly remove the charge. The real issue, however, is the quality of the installation itself. Despite paying over $100k, we have chronic roof leaks, nail pops, and siding that detaches in moderate wind. Barrier has sent crews out several times to "patch" things, but the fixes are temporary at best. Most troubling is their repeated refusal to take ownership of these ongoing failures. Instead of honoring their responsibility, they are now telling us to “contact Owens Corning directly,” as though this were a materials issue. Let me be clear: this is not a materials defect—it is a craftsmanship failure. We’ve documented every step of this process, including photos, videos, and two years’ worth of emails and texts trying to get this resolved. While some staff, like Viviana, have been professional and courteous, the company as a whole has failed to stand behind its work or provide durable, lasting repairs. I would strongly caution anyone considering Barrier Roofs to look elsewhere—especially for large-scale projects. If this matter is not resolved soon, we will be filing formal complaints with the Better Business Bureau, state licensing board, and pursuing legal action if necessary. No customer should have to go through this after paying six figures for what should have been a professionally installed roof.

We couldn’t be happier with the roof replacement that Barrier Roofing did for us. The entire process was seamlessly executed. From getting an estimate to choosing the shingles, they were great to work with. We had a couple of weather delays, and the communication through it all was outstanding. On the day of the job, the crew was at our house bright and early, worked joyfully and meticulously, and had both the house and detached garage done by mid-afternoon. Whether it’s repair or replacement, I would wholeheartedly recommend Barrier for your roofing needs.