Kruse Glass & Aluminum in Medicine Hat, Alberta provides residential window replacement, custom glass, and auto glass services from its Brier Park Rd NW shop. Staff are known for clear communication and practical advice on what can be repaired versus replaced.
Local presence in Medicine Hat, Alberta with a walk-in storefront. Staff are noted for straightforward communication and follow-through. Capable of both home window projects and automotive glass, so you can handle multiple needs with one shop.
Serving Medicine Hat and surrounding communities across Southeastern Alberta.
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Home window replacement and bay windows; custom glass and aluminum products; windshield replacement; rock chip repair; glass for RVs and trailers.
Recent reviews highlight friendly, upfront communication and positive experiences with both auto glass and residential window work. Several customers noted thorough cleanup and polite installers on home projects. A few older reviews mention scheduling delays and concerns about customer service, but more recent comments often cite helpful staff and clear expectations.
Was in for a nasty rock chip. They tried their best to fix it, but they could not guarantee the fix would work…so they didn’t even me charge for the attempted fix.Appreciate the upfront honesty and customer service! Awesome to see, will be back!
A great company to work with! Top Shelf customer service from Kerri, Tim and the rest of the team! Highly recommend them to everyone.
Had a large bay window replaced in my home. This company did an excellent job and were thorough and polite and cleaned up very well after job was done. Very pleased with results and product.
The worst experience! Terrible customer service. Took my SUV for a new windshield. When I got it home, I noticed a slit/cut in my upholstery above the windshield. I messaged the company with a photo. They asked me to come in after work the next day so they could assess the damage. No apology. I went the next day, they asked me to come back the next day because the owner was out of town. I declined. Asked them to look and take a photo. They did. They sent a repair guy to our home to fix the upholstery, he told me it wouldn’t be perfect, and it’s not. A couple of weeks later we were driving down the number 1 and the covers on both sides of our windshield came off. We were able to grab them, went straight to the shop, no apology, lots of head scratching. They asked me to come back, yet again! To fix something they managed to wreck??I would never deal with this company again. They have horrible customer service and they’re rude.
Worst experience ever. I phoned in Dec 2 2019 to have a basement window replaced my boys broke playing hockey. I was told it would be in by before Xmas, when I called Jan 07 2020, to see the status of my window, I was told it was not in yet. Fast forward to February 3 I was called to be informed it was in. I then scheduled an appointment with the most miserable, admin lady. They showed up February 7 to install it all stared good but then they wore the dirty work boots in the house broke the old window and left glass all over the basement and drive way. As a contractor my self I understand stuff happens but I couldn’t believe these hooligans wouldn’t clean up after themselves, not to mention they scratched the frame of my insert while removing. This company is very unprofessional , I wouldn’t ever hire them again.
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