Homefix Roofing and Window Installation of Norfolk

I had a really tough time with this company, from the salesperson's pushiness, to being pretty much coerced into thousands more dollars in work, to incomplete, shoddy work. Today, almost two years later, I feel much better about the company. After having the GAF inspection, Isiah came out and made sure that the crews who came on site completed everything in accordance with warranty specifications. They replaced and repaired things that had been broken by the first crew. Now, my to-do list of legitimate complaints has been checked off. It just goes to show that a company is only as good as its employees. Hire more people with integrity, and watch your reviews change for the better. Thanks, Isiah.

I bought 42k worth of windows and patio doors from them. I’ve been calling for over a month to get one of tha patio doors fixed, 2 years in and it has a popped seal. It happens, it’s under warranty though right? I’ve called on multiple occasions, left messages, and cannot even get a response. Maybe the review will prompt a chain of events. I’ll keep you posted as to the progress.

Had the pleasure of speaking with Kirkland at Hunt Club Farm at the harvest festival. He was so knowledgeable and answered all of my questions. I will definitely consider Home Fix when my husband and I are looking for future home improvements

Things I really liked: They do their own training and don't use subcontractors. The crew they sent out to do the work, worked! They were usually here between 7:30 or 8 in the morning and stayed until 5 in the evening. It took 3 days.
Things I didn't like: They inflat their prices tremendously! We have a small to average size home. The price started out at over 36,000 and ended up at just over 21,000. They didn't do any trim, which stills shocks friends and family. I've been told that trim and siding should always be done together. Also, the dumpster that was brought out tore up our yard, and that company didn't bother with repairing it at all! Lastly, we have unattached removable cement steps in back of our home. They workers said they couldn't move them, so we have no siding behind them. The workers put so.e makeshift trim around it!? We'll see if that gets fixed along with a torn screen. I will post later if the company really cares and comes through for us.

UPDATE: Well, we found a couple of other things wrong that we've been trying to get fixed for well over 2 months. They will not even try to remove our removable steps to continue the siding. (There was our old siding behind our steps, and they removed it.) They said we would have to hire someone to do that. I'm sorry, that should have been told to us from the start! The salesman took pictures of our entire home after a 3 hour presentation and said that Homefix could complete the job. There were no exceptions. They did replace the screen. Then we bought flowers in May and planted them only to realize we could no longer use our spigot because Homefix partially covered it up with the siding! We can't screw a hose in, and when we turn on the water, which we have to carry in buckets to each plant, it goes up under the siding and sprays outward into the yard. (See pictures) We also found rotten wood. So, how do we trust that they didn't put more siding over rotten wood? I am sick of companies like Homefix promising to complete a job they were paid to do and just ignoring and not caring about the customer. I sent them another message telling them that if I didn't hear from them, I would be filing a complaint with the BBB. Never heard back. But they will be hearing from the BBB. Don't use them. They cover up mistakes!

Another update: We got our facet fixed with help from a plumber we hired, even though it was their mistake! No one ever called back about the unfinished siding and rotten wood that they tried to cover up. Of course, they will put their phone number down and ask for you to call them so they can HELP you. Don't believe it! But they will call you and try to get you to hire them to do more work. If you try and tell them they never finished the first job, they just hang up on you! Take a good look at my pictures of the rotten wood. That's the way they left it! What a big mistake we made using Homefix. Never again!

Very down to earth straight forward. The sales member was knowledgeable and kind. This company is all about helping homeowners. The cost of materials is what it is in this market. I was glad to pay for the convenience of having a polite professional family based company, do the work start to finish. The customer service is clear and constant through the whole process. Everything was explained in detail. The whole project was monitored. And follow up support made the whole comforting felt like life long friends. The best transactions are helping business helping us and Supporting our local community.