Pella Windows and Doors Showroom of Norfolk, VA

Tina is the absolute best design consultant. Prior to meeting her, I had three separate estimates and they didn’t even come close to Tina’s thorough install consult. Her attention to detail was exceptional. I am so glad she took the time to explain every step of window and sliding glass door install and all the craftsmanship that goes into making them. I could tell Tina is definitely 100 percent Pella Proud rep!!!
Pella will definitely increase the value of my condo and save $$$ electric bills. I simply cannot wait for my new windows and slider.

Great experience with Kyle Butters and Pella. Kyle's presentation was thorough and well explained. He's very knowledgeable of the company and the window industry. Didn't act like he was in competition with other manufacturers, just stuck with his company and his product. The entire process was as painless as can be expected for a major renovation. Their team was professional and all issues have been addressed in a timely manner. We're satisfied with the product, the sales team, and the installation. Highly recommend Kyle Butters and the Pella team in Norfolk.

We were nervous to take on such a big and costly project, but working with Pella Windows and Chase Thomas made the entire experience incredibly smooth. Chase and the project manager took the time to understand our needs and helped us choose the best products for our home. Their communication was clear, direct, and friendly from start to finish.
The installation team was fantastic—they worked efficiently and treated our home as if it were their own. The best part is the transformation. Our new windows gave our traditional home a subtle yet beautiful update, making the space feel fresh, bright, and new. We couldn’t be happier with the results!

Every aspect of the services provided to us by Pella Windows was superior.

Salesperson Chase Thomas had been recommended to us by neighbors after they had numerous windows replaced in their home by Pella. We first met Chase when he readily agreed to examine the windows in the home my wife and I considered purchasing. Chase, our real estate broker and I examined each and every window in the home since it was obvious that seals had broken in the majority of them, resulting in fogs of moisture that prevented clear visibility. As we reviewed window after window I quickly gained complete confidence that Chase was providing me an accurate and honest appraisal. He identified three windows that had previously been replaced and did not require replacement. He identified two huge, spectacular windows that did not have broken seals and would also not require replacement. When I asked Chase if the windows could be repaired rather than replaced, he went online to research companies that might be able to repair the windows rather than having his firm, Pella, replace them. After the full afternoon session with Chase I realized that our neighbor had not exaggerated - Chase was a trusted advisor, not just a salesperson.

In the weeks that followed we continued to pursue purchasing the home, during which time Chase was always readily available to answer questions about the window issues. Once we actually closed on our new home we met with Chase and his manager. Both were wonderful to work with - knowledgeable, polite and friendly. We signed a contract to replace all of our home’s windows except for the five noted above. We were told to expect our new windows in three months, and as promised they arrived precisely at that time.

A three-man team succeeded in installing our new windows in three days, also as was estimated. The installers were friendly, polite and - best of all - experts at completing the work. Twenty-nine new windows were installed without a single mishap. Chase Thomas visited twice during the installation to assure that we were satisfied. The windows are beautiful and precisely preserve the elegant, grand appearance of the originals. We now enjoy clear views from our home and realize that drafts we formerly experienced have been eliminated. We look forward to forward to lower heating bills!

We could not be happier with our new Pella windows and with the experience we had with Chase Thomas, his manager and the installation team. We strongly recommend the Pella company and these professionals to anyone interested in replacing windows in their home.

Amazing professional job done by pella windows from start to finish. Chase Thomas who came out and designed our replacement door and window. He didn't try and oversell us on anything. Very honest. Even when I asked a question about a product that was more expensive he said he wouldn't recommend it and why. I appreciate that so much and essentially made the sale right then. They repaired the water damage on door expertly and made sure to put in the proper things to make sure it won't happen again. And Ashley was amazing with the follow through with the project and making sure everything went smoothly and answering any questions. Very professional and pleasant to talk to. Could not be happier with the product and experience.