Permian Glass Co is a local glass shop in Odessa, Texas offering mirror cutting, residential window glass, and auto glass services with an emphasis on practical solutions and helpful counter service.
Local customers note fast turnaround on special orders and courteous office staff. The company provides practical guidance on sizing and helps ensure orders are ready for pickup on time Local experience that helps homeowners across Odessa, Texas compare a more region-aware provider.
Odessa and surrounding West Texas areas; call to confirm service and scheduling for your location.
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Services include custom-cut mirrors, residential window glass replacement panes, tempered and plate glass orders, and auto glass replacement. The team can help with sizing, ordering, and loading materials for transport.
Reviews frequently highlight quick turnaround on custom glass and mirrors, as well as friendly, helpful counter service. Several customers mention fair pricing and smooth pickup experiences. A smaller portion of reviews cite missed appointments or communication issues on scheduling. Overall sentiment trends positive with many repeat customers for mirror and glass orders.
I’ve had several oversized bathroom mirrors cut to size by Permian Glass over the past few months and have never been disappointed.Every visit has been quick, easy, and professional. On one occasion, we had a minor misunderstanding regarding a mirror size. While I was explaining the situation to the counter staff, Shannon (who I believe is the owner) stepped in. After I briefly explained the issue, he immediately said, “I’ll take care of this and get it back to you today.” No questions, no hassle, just great customer service.As promised, I had my mirror back the same day. That kind of service is hard to find. The quality of their work is excellent, and everyone there is just great to deal with.I won’t do business anywhere else other than Permian Glass. Highly recommend!
Called on a Monday to custom order some glass. Lady said to give them two weeks to get it from their manufacturer, maybe more if busy. 3 days later, they called to say it was already there. Wow, that was quick. Lady in office was very nice, as was the guy who carried it out to my car for me. Amount I paid for the custom size order seemed pretty good, too. I will be happy to recommend them to anyone.
Worst company I’ve dealt with in. Very long time. If I could give 0 stars I would. They didn’t show up when they said they would. They lied about showing up. Multiple times they said they came to our house and waited. They lied. We were in the house and no one came, knocked, or called. Then they said couldn’t work with us because they were too busy.
if i could rate them higher i would! i was in a real bind and this company went above and beyond to help me! i appreciate them taking their time to making sure the job got done correctly. definitely will not be going anywhere else!
Nightmare! I had to use this company because City of Odessa workers damaged my car window and they have a contract with this place...They came out to my work location last Friday to replace the rear quarter window in my car. I didn't initially see how bad of a job he did because the trim was covered with blue tape...but, he left the inside covered with glass shards...then yesterday, I removed the tape to find the window was installed crooked...the curves did not line up, so to accommodate for the gaps, he filled them with black caulk...the trim stuck out about 1/8" beyond the door trim and several pieces of weather stripping were just scuffed up and missing in places....I Called Permian Glass first thing this morning and the same technician was sent out....He told me that he did a "perfect job"....Really??? So, I called Permian Glass again and they told me to bring my car in at 1pm to let them see the damage....They took my car to the back...supposedly to look at the damage and to vacuum the glass shards (I had already cleaned them).Sylvia (apparently the owners son's wife - not positive) was extremely rude...She told me that they removed my window and could not reuse it because it was defective....She refused to take accountability for the screw up her technician did and tried to blame it on the window...She told me they can't get another window for several days and then they could try to reschedule installing it....In the meantime, they left me with a piece of plastic blowing in the wind to cover the hole.I am not going back to them....The city gave me a check and Glass Doctor will fix their screw up tomorrow....If I could give this business negative stars I would because that is absolutely no way to treat customers!Next review is going to be on BBB page, then social media! Learn some customer service skills!
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