RROC Exteriors

RROC Exteriors initially contacted me via text saying my home “qualified” for before-and-after photos, that they’d provide a free quote, and that I would receive a discount for participating. They came out and spent about 1.5 hours at my house preparing a quote. When I received the estimate, I was honestly shocked at the price. I work in the trades and confirmed with a friend that it was significantly higher than expected for the scope of work. After presenting the quote, the salesperson called his boss to see if they could adjust the price. I was then told they were “over the before/after amount” and technically couldn’t offer the original 25% discount — but would “honor it because it was the last day.” I was also told that if I didn’t move forward that day, the discount would drop to 10%. It felt like a high-pressure, same-day decision tactic, especially considering they were the ones who initiated contact. That approach made me uncomfortable. I did not move forward with the project, so I cannot speak to the quality of their work. They may very well do excellent work at the price they charge. However, based on my experience, I would strongly recommend getting a second opinion and not feeling pressured into a day-of decision. Additionally, I’ve continued to receive weekly calls despite asking to be removed from follow-up. Just sharing my experience so others can make an informed decision.

All of the people at RROC were nice. I give 1 star for nice and the product quality. I give no stars for the company's ability to provide reasonable service. I contracted for a front door that I really liked on May 15, 2025. It was finally installed 265 days later on February 4, 2026. The door space was measured at least 3 times. I repeatedly had to request an update for anticipated delivery and scheduling the installation over my 9 month wait. Then the door hardware was installed with the outside doorknob on the inside of the door. I was assured it was because the hardware was not reversible. I read the installation instructions after they left and re-installed the doorknob correctly. In the future I will gladly work with a grumpy company that understands that Customer Service isn't just being nice and giving heartfelt apologies for failures but includes a measure of quality in the service ... like meeting reasonable project completion timelines and demonstrating competence and expertise in the project.