Big Wave Window

Cris & Amber were our team. I’ve used big wave before so a return client. They not only did a sparkling fast job on the exterior windows —- they also waited ten minutes for me as I was late. I so appreciated that. The entire home is circled in floor to ceiling window glass so it’s crucial to keep up w it.

always hesitant for home repair , this would be our third service with big wave window and this is maintenance i cannot recommend enough . after the fires last January , i really should've done this sooner . Andrew from big wave made the experience all the more easier , rapid & intelligent . he pointed out small concerns after the appointment was completed which totaled about 30 minutes for a two story 4000 sq ft property . from here on out , bi-annual . a small price to pay for sure .

Once again, Big Wave Window provided me with excellent service and windows that sparkle and shine. I live in a three-story condominium that also includes a master bedroom window on the roof. Accessing my unit's higher windows is no easy task, but my serviceman Victor got the job done and did it very well. I would recommend this business to anyone who values clean windows that serve their intended purpose - letting the light shine through! Victor also cleaned my screens and windowsills, so he was THOROUGH, to boot.

Never again. I previously used Big Wave Window to clean the windows, screens, and solar panels on my home, built in 1939. The technician carefully numbered all the screens and windows so the screens would be correctly replaced. Everything was done expeditiously and throughly. This year…totally different story. First they told me they were running late, then they canceled their appointment due to issues with their morning job. A team of three showed up on time to the rescheduled appointment. Unfortunately I do not remember their names. They did not number the screens and did not do a good job replacing them. I discovered that some were missing the little latches, some of the latches were broken, a bracket holding one screen at the top was missing and the screen was not in place, other screens were clearly in the wrong window, a bathroom screen was bent and clearly not replaced properly (see pictures). I did not discover this until the evening when I opened the windows to enjoy the night air. I had already paid for the job. I texted them immediately with photos to show the issues. They were here 6/23. It is now 7/5. Since notifying them I have had 2 extremely unpleasant conversations with Cris, the team leader, who accused me of being rude and uncooperative because I could not be home for the “only time he had available”. I have spoken to their office requesting to speak to the owner and was told he would call, which he hasn’t. I have purchased more latches and moved the screens that I could manage. I can not replace the missing bracket myself as I do not have a tall enough ladder, so now if I open the window I am inviting bugs in. So much for their mission: “The mission of Big Wave Window is to be a premier five-star window cleaning agency. This is achieved by treating each of our clients like family, our spotless attention to detail, and by going the extra mile.” Never again.

Blue Wave is easy to reach and schedule an appointment for a quote and they are very prompt on arriving on time. The service people are respectful and pricing is far. They arrived on time and did a good job on my roof. They cleaned as you never know they were here!