Pella Windows and Doors Showroom of South Pasadena, CA

We are working with a window company in Orange County to replace windows in our old house and given the level of investment, wanted to see options directly before purchasing. Winnie very kindly spent time showing us the various trim, hardware and color options, glass choices and more to help us finalize our decision, even though we aren't ordering here directly. Very much appreciate the range of options available to see at this location!

High Praise for both Winnie and Andrew, it was a pleasure to meet them. Window replacement is brand new territory for me. I first dropped in to the So. Pasadena showroom on a whim. Replacing windows has been on the list for a while. It was an article on Replacement Windows in Consumer Reports that motivated me to get started. Pella rates a very high CR score. I learned a lot from Winnie Lau (showroom specialist) during that visit. So knowledgeable, any question that I had she had a detailed answer, provided brochures, etc. Later at another visit to the showroom with a family member, we met Andrew Bliek (replacement sales consultant). Also, a very educational and informative visit. At a later date Andrew was out for a site survey and product demonstration. He identified areas that require frame replacement and explained the process to expect.

Very pleased with my Pella experience. My purchase included windows for my home. Luigi was my consultant and offered courteous, knowledgeable and professional service. He walked me thru the process from ordering to install. He also returned on the final measurements appt. day offering reassurance that the windows would be correct. He was personable and an asset to Pella and their reputation. 5-stars for Luigi my sales consultant .

I had a great experience with Pella. From their salesperson, Luigi, who was extremely personable, to Melissa in accounting, to Alfonso, who oversaw the project, and each of the workers, I was extremely pleased with their professionalism. I replaced a 110" three-paneled sliding glass door that was at least 50 years old. I was nervous about undertaking such a large project, as I am not the type of person who can afford to correct mistakes. There was a week or so delay in delivery (I ordered a key for my door, so I could open it from the outside), but I got over it, and my install date was rescheduled shortly after the original date. The installers were so clean. They cleaned up after themselves constantly, which was great. Alfonso headed up the install and really knew every aspect of construction. He ensured the door was sealed properly and explained everything I asked thoroughly. The men who matched my stucco on the exterior did so perfectly. All told, I would hire Pella again in a heartbeat for other doors and windows. Thanks, everyone!

As a fire victim who lost everything, I was astounded by Pella Windows’ unmatched customer service and the enduring quality of their products. For 24 years, I owned Pella wood windows with metal exterior cladding and seven sets of French doors (Architect Series, I believe) in my 4900 sq ft Palisades home. The Pella products performed beautifully—never needing exterior painting in over two decades, with only 1 service call for a sticky lock and worn weatherstrip in the entire time I owned them! These windows and doors stood the test of time flawlessly… until the wildfires claimed them. When I needed to recreate my 24-year-old proposal for insurance, Luigi Fusco, an extraordinary young salesperson, spent countless hours reconstructing the complex order, revising it twice with impeccable precision and heartfelt kindness—PURE SUPPORT for a former customer in crisis, not a sale. Pella’s service shines brighter than ever, matched only by their exceptional products. Luigi’s compassion and Pella’s legacy have my unwavering loyalty for our rebuild. They don’t just craft windows; they deliver excellence, durability, and HUMANITY. Highest recommendation!