Renewal by Andersen of Central Illinois

Had bathroom window replaced and double entry door replaced with single entry doors with side glass panels. Todd and crew done an excellent installation job. Knowledge, friendly, respectful and very professional. We are thinking about replacing more windows and will request Todd to install. Highly recommend.

We had an amazing experience with Renewal by Andersen. Chad Kennedy our salesman was great to work with! They were wonderful at keeping in contact with us through the process and keeping us updated! Amazing customer service! In and out in 1 day and left no mess. We had one large bay window and 4 large double windows. We were beyond impressed! Easiest company to work with! I can’t say enough good things!

We recently had all of our windows replaced by Renewal by Andersen. The wait time for getting the window order from the factory was about 3 months, which is exactly what our sales lady, Meghan, told us it would be. When Todd and his crew (his two sons) arrived they were very professional and courteous. It was a chilly day in the mid 30s, but they got the old windows out and the new windows in very quickly. They sealed the windows up very well and the draftiness that we used to deal with is gone. The windows are high quality, and our home feels much warmer. The trim around the windows is very nice and professionally done. We went with white trim everywhere but the living room. In the LR we did a walnut stain that looks beautiful. If you're on the fence about it, go for it. We got other quotes, but I did not appreciate the high pressure sales tactics from those other companies. We didn't get any of that from Renewal. Meghan was great to work with, and we would wholeheartedly recommend Renewal to anyone looking to replace windows or exterior doors.

We are thrilled to have all our windows replaced. Todd and his crew went above and beyond with there expert service, friendly demeanor, and care to make sure every detail of the process was complete!!! We recommend them with highest regard. Steve S.

We purchased the door in July 2025 at which time we paid half of the order. Remainder paid in early November 2025 upon install. HOWEVER: 1. Upon install, we noted that the casing was not evenly stained and should be replaced. 2. We noted that the Door installation was not plumb leaving a weaker seal at the top. 3. At install, floor molding was broken during removal of the old door. The Sales person took the broken piece to get a new one made and said he would bring it back the next day. Didn't happen. So when Service came to replace the casing and install the floor molding, he did not have a correctly engineered piece although the Sales person took it with him and never returned it...a piece made for floating floors. 4. The sales person was sent to look at problems instead of the service person. 5. Communication within Renewal By Andersen was not good. Punch list issues we provided to our sales contact were not given to the service department. We had no service contact to interact with directly. Overall, this continues to be a disappointing and expensive experience. NOW it is Christmas Week 2025... Cody, the service person who came to our house to replace the casing was not aware that there was an initial concern about the lack of levelness/plumb of the door. He was not prepared to fix that plumb issue because 1-he didn't know about it and 2-he came alone. We must wait even longer for getting the door positioned correctly/plumb, the replacement of the flooring transition piece, the replacement of the casing. We paid 1/2 on ordering in July. Paid remainder in early November upon install. Now it is Christmas week 2025 and all we have is an ill-fitting door that leaks air, incorrectly stained inside casing, a gap between the door and our flooring, and a fully paid-for disappointment.